The Insurance Manager will oversee the end-to-end management of the Group's insurance programs, Claims governance, and coordination with brokers, insurers, and internal stakeholders. The role requires strong technical expertise, negotiation skills, and the ability to design and run large, complex insurance programs for a multi-country, multi-business retail conglomerate.
1. Insurance Program Management
- Oversee Procurement, Renewal, and Administration of all Group insurance policies (Mainly Property, Business Interruption, Liability, Cyber, Marine, Employee Benefits, Motor, Credit Insurance, and other lines)
- Coordinate with brokers and insurers to ensure optimal coverage terms & competitive pricing
- Ensure timely issuance of renewal certificates to all countries, banks, and relevant authorities (e.g. JAFZA) well before renewal deadlines in line with local country requirements
- Ensure timely premium payments for policies & circulate premium allocations to all businesses
- Ensure KYC compliance with all insurance companies and Landmark Vendor KYC processes
2. Claims Management
- Maintain and review claims registers, track loss ratios, and provide periodic updates to management ensuring timely & accurate claim settlements
- Support businesses to prepare large claims, handle queries esp. Business Interruption claims
- Drive post-claim initiatives to reduce claim frequency and severity in collaboration with HSE, Projects, and Supply Chain teams
3. Stakeholder Management & Risk Governance
- Act as primary insurance SPOC for All Business units, Internal & External Stakeholders
- Provide insurance advisory support for Leases, Vendor Contracts, and major commercial projects
- Train business teams on insurance processes, claims reporting and key coverage conditions
- Prepare MIS dashboards, cost analysis, budget forecasts, and periodic management reports
- Support in implementing Business Continuity Plans & Risk mitigation initiatives as required
- Support in Insurance Surveys & implementing Risk Improvement Areas highlighted by Insurers
- Support HR business partners to oversee medical insurance program governance
Qualifications & Experience
- Insurance Professional Qualifications: Insurance Institute of India, CII, ARM, with Bachelors
- Minimum 710 years experience in corporate insurance, risk management, or insurance brokerage/Insurerpreferably within retail, logistics, or large diversified groups
- Strong understanding of GCC insurance markets and regulatory frameworks
- Experience managing large commercial insurance portfolios and complex claims
- Analytical mindset, strong negotiation skills, and excellent communication
- Advanced presentation & MS Office Skills
