Job Description
Strategy
- Develop and lead implementation of governance frameworks, controls, and standards to ensure licensing systems, digital services, and technical projects meet RTA policies, quality requirements, and information-security expectations.
- Establish strategic approaches for granting and reviewing system authorizations for employees and service providers in alignment with approved access-management policies.
- Ensure strategic readiness by leading definition of testing approaches, validation criteria, and compliance requirements across all licensing systems and related projects.
- Promote an information-security culture among service providers in coordination with relevant organizational units to strengthen awareness and reduce system risks.
Operations
- Supervise technical licensing projects to ensure compliance with the RTA's quality control framework and verify system and service integrity prior to launch on all digital channels.
- Review and analyze system-failure reports and technical issues submitted by support teams, assess solution effectiveness, and coordinate with relevant units to address root causes.
- Manage User Acceptance Testing (UAT) by coordinating with stakeholders, defining scope, preparing test case scenarios, and ensuring acceptance across all concerned entities.
- Ensure the integrity and accuracy of licensing systems involved in exchanging and collecting violations issued by internal and external authorities.
- Conduct periodic reviews of licensing-system operators and service providers to ensure adherence to integration requirements, information-security standards, and reporting obligations to the Security and Control Department.
- Supervise the provision of required test data to Licensing Institution partners for integrationchecks, ensuring full alignment with approved policies.
- Set up systems and processes to verify that all source code developed for licensing-related projects complies with RTA standards and maintain oversight of secure storage media.
Product / Process Improvement
- Develop enhancements to governance frameworks, quality standards, and system controls to prevent recurrence of technical failures and elevate system reliability.
- Recommend improvements to authorization processes, integration mechanisms and other workflows, and project-testing practices based on issue analysis and system-performance trends.
- Strengthen quality control and system-validation processes by refining UAT methodologies, documentation practices, and compliance tracking mechanisms.
- Identify opportunities to optimize partner integration processes, security compliance, and technical procedures to improve overall service quality and operational efficiency.
Physical Working Conditions
- Primarily office-based role with regular collaboration with internal teams, IT units, and service-provider representatives, may require occasional visits to partner facilities or system testing locations as necessary.
KPIs:
- Achieve the annual target adherence to planned peak requirement (IT Asset)
- Application Availability and Support
- Percentage of commitment in conducting preventive maintenance approved plan
Technical Competencies
- IT Service and Engineering Fundamentals
- Access & Identity Management
- Horizon Scanning
Work Environment Indicators
- Office based 80%
- Field based 20%
Job Qualifications & Requirements
- Bachelor's/Master's degree in Information Systems, Engineering or Business Administration
- 12+ years in case of Master's degree (14+ years in case of Bachelor's degree), preferred +15 years of experience
- Preferred Certifications such as ITIL, ISO 270001 Lead Implementor or Internal Auditor
Qualifications
Technical Competencies
- IT Service and Engineering Fundamentals
- Access & Identity Management
- Horizon Scanning
Work Environment Indicators
- Office based 80%
- Field based 20%
Job Qualifications & Requirements
- Bachelor's/Master's degree in Information Systems, Engineering or Business Administration
- 12+ years in case of Master's degree (14+ years in case of Bachelor's degree), preferred +15 years of experience
- Preferred Certifications such as ITIL, ISO 270001 Lead Implementor or Internal Auditor
Job Category
Audit
Advertiser
Roads and Transport Authority
Department
Licensing Systems
Educational-level
Bachelor
Required Nationality
UAE Only
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
02/03/2026
Unposting Date
01/04/2026
