Job Purpose
Join our Service Delivery team, where you will be part of a dynamic group responsible for delivering exceptional experiences to our customers. The team oversees key business areas, including Catering, Product, Retail, In-Flight Entertainment and Connectivity, Cabin Crew Management, Crew Training, the Centre of Hospitality Excellence, and Uniform Standards & Development—each fundamental to our global operations.
If you are passionate about excellence in customer experience, innovation, and operational efficiency, we invite you to apply and contribute to the success of Emirates Group. As the world's largest international airline, our Service Delivery teams play a crucial role in shaping our brand and ensuring world-class standards across every touchpoint.
The Manager Lounge Design & Standards Development will lead the strategic development of Emirates lounge product, standards, and guest experience across the global network. By driving innovation, overseeing transformation initiatives, and ensuring consistent delivery of premium lounge hospitality and design standards, the role contributes to customer loyalty, brand leadership, and sustainable business growth.
In This Role, You Will
- Manage the strategic direction of Emirates global lounge proposition, defining future lounge concepts, hospitality experiences, design standards, and product innovations that strengthen brand differentiation, customer loyalty, and commercial value.
- Oversee the development and delivery of lounge design, refurbishment, and transformation programmes across the network, ensuring lounge environments, customer journeys, and hospitality concepts consistently reflect Emirates premium brand standards and future growth objectives.
- Establish and govern the global lounge standards framework, ensuring consistent application of design, hospitality, product, service, quality, compliance, maintenance and guest experience outcomes across Emirates-operated and partner lounges.
- Manage strategic relationships with internal stakeholders, lounge operators, airline partners, suppliers, and consultants to ensure alignment with Emirates standards, effective performance governance, and successful delivery of lounge initiatives and service improvements.
- Drive innovation and continuous improvement across the lounge portfolio, leveraging customer insights, market trends, emerging technologies, and commercial analysis to enhance guest experiences, maximise investment value, and maintain Emirates competitive advantage to drive new products, services, technologies, and hospitality concepts.
- Develop a high-performing team by providing leadership, coaching, and direction, fostering a culture of accountability, collaboration, innovation, and continuous improvement while building capability for future business needs.
Qualification
To be considered for this role, you must meet the below requirements:
- Completed Degree or Honours (12+3 or equivalent). Preferably in Hospitality Management, Business Administration, Aviation Architecture, Interior Design, or a related discipline.
- 10+ years of experience in hospitality product design management.
- Experience in hospitality, lounge operations, product development, or a related field including experience in a management role.
- Understanding of project delivery, design and development processes, commercial evaluation, and governance frameworks.
- Knowledge of industry trends, customer insights, innovation practices, and emerging technologies and sustainability relevant to hospitality and guest experience.
- Strong customer insight and data driven decision making.
- Ability in developing and delivering customer experience, service standards, hospitality, design, or product strategies within a premium customer-focused environment.
- Project management and leadership skills.
- Strong commercial, analytical, and stakeholder management skills, with the ability to influence senior leaders, drive innovation, and deliver business and customer outcomes.
At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So, if you're looking for a challenging and rewarding opportunity, apply today and join our team!
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home and city in the Dubai Lifestyle section of our website www.emirates.com/careers.
