Manager Non Resident Banking

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

Job Overview

As a Manager – Non Resident Banking at Emirates NBD, your role is to will support the growth, customer acquisition, proposition development, and overall performance of Emirates NBD's Non-Resident Banking business. The role is responsible for executing initiatives that enhance the bank's offering for customers residing outside the UAE who seek banking, wealth, lending, and digital solutions linked to the UAE.

The successful candidate will work closely with product, digital, wealth, marketing, analytics, operations, risk, and compliance teams to drive customer growth, improve customer journeys, strengthen international corridor opportunities, and deliver a superior customer experience.

Key Responsibilities:

Business Management & Growth

• Support execution of the Non-Resident Banking strategy and growth plans.
• Drive customer acquisition, balance growth, revenue, and profitability.
• Monitor business performance, market trends, and competitor activity.
• Support growth initiatives across key international corridors.

Customer Acquisition & Portfolio Growth

• Acquire non-resident customers through digital, partner, and relationship channels.
• Grow deposits, investments, mortgages, remittances, and fee income.
• Drive customer engagement, cross-sell opportunities, and portfolio growth.

Customer Proposition Management

• Manage and enhance propositions across accounts, deposits, remittances, wealth, mortgages, cards, payments, FX, and digital onboarding.
• Conduct market research and competitor benchmarking.
• Support the launch of new products and services.

Digital Banking & Customer Experience

• Improve digital onboarding and customer journeys.
• Promote digital adoption and self-service channels.
• Partner with Digital and Analytics teams to enhance personalization and customer engagement.
• Support initiatives to improve customer satisfaction and NPS.

International Corridor Development

• Support business growth across priority markets including India, Saudi Arabia, Singapore, Egypt, and the UK.
• Manage strategic partnerships that support customer acquisition and business expansion.

Performance Management

• Monitor key metrics including customer acquisition, CASA growth, deposits, Wealth AUM, lending, fee income, profitability, and digital adoption.
• Prepare business performance reports and recommend improvement actions.

Product & Innovation

• Partner with Product and Digital teams to deliver solutions such as digital account opening, cross-border banking, multi-currency services, international payments, wealth offerings, and AI-enabled servicing.

Governance & Risk

• Ensure compliance with regulatory requirements and internal policies.
• Support AML, KYC, sanctions, and customer due diligence processes.
• Work closely with Risk, Compliance, and Operations teams to maintain effective controls.

Stakeholder Management

• Collaborate with internal stakeholders across Retail Banking, Wealth, Product, Digital, Operations, Marketing, Risk, Compliance, Finance, and Technology.
• Support relationships with external partners, fintechs, payment providers, and international partners.
• Coordinate cross-functional initiatives to deliver business objectives.

Skills and Experience

• 7–10 years of experience in Retail Banking, Affluent Banking, Wealth Management, International Banking, or Product Management.
• Experience managing customer propositions, portfolio growth, or customer acquisition initiatives.
• Strong understanding of UAE retail banking products and services.
• Experience working with cross-functional stakeholders.
• Familiarity with digital banking and customer journey optimization.
• Exposure to international customer segments or cross-border banking is advantageous.

There's never been a better time to join Emirates NBD.

We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.