Job Description

About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

Lead the way
Serve with integrity
Take care of each other
Foster inclusion
Collaborate for measurable impact

During your tenure as Onboarding and Offboarding Services Manager, you will demonstrate and develop your capabilities in the following areas:

Contribute to the development of the Shared Services Center's procedures, processes, guidelines relevant to Onboarding across cluster of locations.
Support the execution of initiatives and projects assigned to the Shared Services Center.
Oversee the onboarding of new joiners across all the countries that DME operates, identify, and resolve the bottlenecks in the onboarding process and manage the resolution of escalated cases.
Oversee all immigration activities, ensure that requirements are delivered to PRO on time and as per the required standards. Manage the follow-up activities of the team with PRO.
Oversee the distribution of checklists and ensure that all activities on the checklist have been completed for each candidate/ employee prior to the joining/ leaving date.
Manage the completion of onboarding formalities, including but not limited to the activation/ deactivation of relevant systems, execution of all communication activities and finalization of all required documents.
Supervise the employee compensation and benefits administration-related activities and ensure that relevant tickets, benefits requests, annual leave consolidations and crosschecks are completed on time and relevant information is shared with concerning parties (e.g. benefits providers, finance).
Lead the team and establish an efficient relationship with Business stakeholders to ensure delivery is compliant with agreed-on Service Level Agreements.
Implement data quality measures developed by the Center of Excellence, manage the periodic reviews and data cleansing activities. Lead the execution of communications with practitioners regarding employee data updates.
Monitor escalated cases related to onboarding to ensure resolution in a timely and effective manner.
Lead the update of dashboards and report templates to generate insights for business and geographies on key metrics related to ticket resolution activities (e.g. SLA compliance, ticket resolution rate, escalation rate).
Provide professional development support and perform periodic performance reviews for direct subordinates.
Contribute to the development of employees through identifying their learning and development requirements and appropriate opportunities.

Leadership Capabilities

Builds own understanding of our purpose and values; explores opportunities for impact
Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
Understands expectations and demonstrates personal accountability for keeping performance on track
Actively focuses on developing effective communication and relationship-building skills
Understands how their daily work contributes to the priorities of the team and the business

Qualifications

Minimum 8 years of experience including HR experience, preferably in a multinational firm.
Bachelor's degree in human resources management, business administration or a related field
Knowledge of best practices in HR management is essential.
Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, payroll and benefits administration, employee data management.
Strong communication skills, including excellent written and verbal capabilities. Excellent presentation skills considered as a plus.
Ability to communicate professionally with directors, partners, and high-level executives.
Excellent organizational, communication and time-management skills.
Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management).
Fluency in English (reading, speaking, and writing). Must be bilingual candidates (Arabic/English).