lead the completion of a program, project, event by coordinating and managing all the activities of an entire team. Also, to develop a plan of actions to accomplish specific initiatives and projects by working across departments to ensure the compliance, prompt actions & punctuality of needed actions to result in a successful implementation of projects across Bupa Arabia (Operations) including regulatory / risk items. Also, to boost Bupa Arabia's relation with the regulators (SAMA & CHI).
Program /Portfolio Management:
Manage project portfolios and ensure alignment with organizational priorities.
Provide project management guidance and support to project managers and teams throughout the project lifecycle.
Establish and maintain project management standards, methodologies, and best practices to ensure consistency and quality across projects.
Oversee IT and APP Operational Projects, ensuring effective governance, reporting, and delivery.
Oversee Non-IT Operational Projects, ensuring effective governance, reporting, and delivery.
Manage operational risks and internal audit agendas until closure.
Lead, mentor, and develop project managers and team members to enhance their skills and performance.
Foster a collaborative and high-performance team environment
Identify Business Opportunities and Highlight Risks:
Conduct assessments to evaluate compliance with Operational requirements and identify areas for improvement including regulatory items.
Conduct risk assessments and develop risk mitigation strategies to minimize compliance risks and ensure adherence to Operational guidelines.
Conduct project reviews and lessons learned sessions to identify areas for improvement and promote continuous learning and development
Stakeholders Engagement:
Design and implement a new stakeholder engagement strategy which identifies the needs of key groups and the sponsor as he/she plays a vital role in ensuring those business needs are met.
Select the best methodology in order to effectively communicate, collaborate, and interact with key people who have positive or negative influence, and may impact the success of the project.
Monitoring and reporting on compliance metrics and key performance indicators to senior management and Operational bodies as required.
Developing and implementing policies, procedures, and guidelines to ensure compliance with applicable regulations, laws, and standards.
Monitoring and interpreting Operational changes and requirements in the healthcare industry.
Oversee Operational projects including regulatory / risk items..
Understand and optimize the customer journey (NPS).
Operational Partnership :
Collaborating with internal departments, such as legal, compliance, quality assurance, and operations, to assess and address Operational compliance issues.
Providing guidance and training to employees on Operational requirements, ensuring understanding and adherence to compliance standards.
Managing the process of responding to Operational inquiries; including gathering necessary information, preparing documentation, and coordinating responses
