Position: Manager - Product Owner
Group: Digital Transformation
Primary Job Purpose
The job holder will be responsible for driving the digital transformation roadmap through launching new innovative services and propositions across digital channels in line with the bank's policies and procedure & in compliance with CBK regulations.
Job Roles & Responsibilities:
Strategy, Planning and Management
Planning and Management
- Develop and execute a comprehensive product strategy aligned with the bank's digital transformation objectives. Define and prioritize features, enhancements, and initiatives based on customer needs, market trends, and business goals.
- Manage the end-to-end product development lifecycle, from ideation and requirements gathering to launch and post-launch optimization. Collaborate with cross-functional teams to translate business requirements into actionable product specifications and user stories.
Operations, Review and Reporting
Understanding
- Stay abreast of industry trends, competitive landscape, and emerging technologies to identify opportunities for innovation and differentiation. Conduct market research, customer interviews, and usability studies to gather insights and inform product decisions.
- Prepare and present reports regularly to direct management for updates & improvement & increase productivity.
Fieldwork
- Implement agile methodologies and best practices to facilitate efficient product development processes. Conduct sprint planning, backlog grooming, and release management activities to ensure timely delivery of high-quality products.
- Liaise with both internal & external entities such as IT and Retail to prepare the discussion material for the strategic project planning sessions for both existing & upcoming digital payments related initiatives.
- Ensuring a successful end-to-end project delivery of all digital related projects.
- Monitor product analytics and conduct regular reviews to assess progress against objectives and drive continuous improvement.
- Increasing customer payment revenues and market share for digital products & services
Reporting
- Generate and escalate periodic and requested reports ensuring accuracy and timely delivery
- Prepare and submit detailed reports to Group Management & stake holders on workforce performance of Digital Banking& Transformation.
Stakeholder Management
InternalInteractions
- Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal cooperation and seamless quality service
- Accepted Transformation Roadmap from all Stakeholders
External Representation
Manage external / third parties when required collaborate with internal and external stakeholders including card schemes and customers
People Development
- Participate in the selection and development of staff
- Evaluate performance and recommend developmental needs of the team
- Review recommendations of subordinate staff and provide guidance in resolving complex or sensitive problems
- Maintain and promote positive work culture and responsible for improving employee engagement level of the team
Job Specifications
Educational Qualification(s)
- Bachelor's degree or equivalent in a related field
Experience
- Minimum 8 years of experience.
Language(s) known
- English (Proficient)
- Arabic (Proficient)
