The Manager Project Implementation Contract Logistics is responsible for successfully delivering new warehouse facilities and customer onboarding projects across the region, ensuring operational readiness, compliance, and alignment with the company's strategic growth objectives. This role leads end-to-end implementation activities, including site identification, facility setup, and customer go-live within new or existing warehouses.
For warehouse capacity expansion, the Implementation Manager drives the opening of new sites by defining project scope, coordinating with internal stakeholders, managing timelines, and ensuring that each facility is fully equipped, compliant with local regulations, and operationally ready as per regional strategy.
For customer implementations, the role oversees the full project lifecyclefrom planning and process design to testing, training, and handoverensuring seamless integration into DP World operations. The Implementation Manager monitors performance against milestones, manages risks, controls budgets, and ensures service readiness in line with customer requirements. They act as the key point of contact for stakeholders, fostering strong relationships to ensure clear communication, alignment on responsibilities, and mutual success of the project.
In summary, this position ensures that every new warehouse opening and customer go-live is delivered on time, within budget, and to the highest operational and quality standards, enabling DP World's continued growth and service excellence in the region.
KEY RESPONSIBILITIES:
1. Regional Warehousing Development
- Travel across the region to identify and evaluate new warehouse sites.
- Conduct detailed site inspections, prepare site visit reports, and develop business cases to support investment decisions.
- Provide weekly status updates on all active projects and initiatives.
- Analyse the warehousing market across industry verticals, including competitor benchmarking, capacity availability, market demand trends, and rental rates.
2. Facility Implementation & Launch Readiness
- Lead the end-to-end setup of new warehouses, ensuring full integration with internal functions such as PMO, Facilities, Finance, Procurement, and Operations.
- Establish and oversee procurement processes, purchase orders, and vendor onboarding.
- Track and manage project budgets, costs, and timelines through regional project monitoring tools.
- Manage property-related financial transactions, utility initiation, landlord reconciliations, and compliance documentation.
- Liaise with landlords, property managers, and service providers to ensure facilities are delivered operationally ready within agreed timelines and budgets.
- Source and coordinate all equipment, service providers, and site infrastructure.
3. Customer Operational Launch
- Drive the launch governance process for new customer operations, working closely with Site Managers and functional leads.
- Coordinate all launch activities across Procurement, HR, IT, Training, Quality, Control Tower, and Operations Support.
- Ensure systems (including UAT), operational processes, KPIs, and resources are prepared to meet customer volume requirements.
- Lead development and presentation of the Business Scope Document to secure internal and customer sign-off.
- Oversee quality planning to ensure operational readiness and adherence to DP World standards.
4. Project Management & Stakeholder Governance
- Develop and implement comprehensive launch plans with clear timelines, dependencies, and resource allocations.
- Conduct regular meetings with internal teams and customers to monitor progress, resolve issues, and ensure alignment.
- Provide accurate and timely updates to Senior Management and Steering Committees through weekly or bi-weekly flash reports.
- Escalate project risks or delays and drive corrective actions.
- Manage and control the overall project budget.
5. Leadership & Team Enablement
- Provide direction, guidance, and support to cross-functional launch teams.
- Mentor new operational staff, ensuring transfer of knowledge and smooth handover to operations post go-live.
- Foster strong team collaboration and lead by example to ensure successful project outcomes.
Education & Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or a related field (Master's degree or MBA is an advantage)
- Project Management certification preferred (e.g., PMP, PRINCE2, Six Sigma, Lean)
- Knowledge of warehouse operations, logistics networks, and regional regulatory requirements
- Familiarity with WMS (Warehouse Management Systems), ERP platforms, and project management tools
Technical & Functional Skills
- Strong understanding of end-to-end warehouse operations and logistics processes
- Proven experience in project or implementation management, ideally within warehousing, contract logistics, or 3PL environments
- Ability to manage multiple projects simultaneously across different geographies
- Proficient in budget control, cost tracking, and financial analysis
- Knowledge of compliance, safety regulations, and operational readiness requirements
Project Leadership Skills
- Excellent planning, coordination, and execution abilities
- Ability to define project scope, monitor progress, and deliver on key milestones
- Strong risk management and problem-solving capabilities
- Adept at using project management tools (e.g., MS Project, Smartsheet, or similar platforms)
