MANAGER - QUALITY & RISK MANAGEMENT

Job Summary: The role will be responsible for leading the design, implementation, and continuous improvement of Quality, Risk, and Governance frameworks across We One. The role ensures the organization operates with robust enterprise risk management, ISO-aligned quality systems, and data-driven performance management, while driving continuous improvement, operational excellence, and digital enablement.

The position plays a critical role in embedding a culture of quality, risk awareness, and continuous improvement, ensuring alignment with corporate strategy, enhancing customer satisfaction, and positioning the organization for excellence recognition (e.g. EFQM, quality awards).

Key Accountabilities:

1, Develop and lead the Enterprise Risk Management (ERM) framework, including risk identification, assessment, mitigation, reporting, and governance across all business units.

2. Establish and maintain Business Continuity Management (BCM) plans to ensure operational resilience and readiness for disruptions.

3. Own and manage ISO and quality certifications, ensuring full compliance, audit readiness, and continuous alignment with international standards.

4. Lead internal and external audit programs, ensuring timely closure of findings, root cause analysis, and sustainable corrective actions.

5. Define and implement a Quality Management System (QMS) aligned to ISO and EFQM frameworks, embedding best practices across operations.

6. Assist in driving a structured Continuous Improvement (CI) program, including CI pipeline management, CI methodology deployment, and tracking of efficiency gains and cost savings.

7. Establish and govern enterprise KPI frameworks and performance dashboards, ensuring data accuracy, standardization, and alignment with strategic objectives.

8. Implement and oversee risk and internal control frameworks (e.g., RICS), including risk appetite definition, reporting cadence, and escalation mechanisms.

9. Lead process re-engineering and optimization initiatives, improving service delivery, productivity, and cost efficiency across all business lines.

10. Drive digital enablement of quality and risk processes, including implementation of systems for audit tracking, risk registers, KPIs, and CI logs.

11. Manage stakeholder feedback mechanisms, including customer satisfaction, employee engagement, and service quality assessments, translating insights into actionable improvements.

12, Promote a culture of quality, risk awareness, and continuous improvement, including coaching business units, supporting risk champions, and driving change adoption.

Qualifications, Experience and Skills:

Essential Qualification: Bachelor's degree in business administration, quality management, engineering, or a related field.

Desirable Qualification: Master's degree (MBA or equivalent). Professional certifications such as:

ISO Lead Auditor, and Risk Management certification (e.g., CRMP, ISO 31000)

Work Experience:

• Experience 8 years in quality management, continuous improvement, or a related role within the security services, manpower outsourcing, recruitment, facility management.
• Experience in ISO implementation and audit management, Enterprise risk management frameworks, Continuous improvement and operational excellence programs, KPI design, performance management, and reporting
• Experience in multi-service environments (e.g., FM, outsourcing, security, recruitment) preferred.