About Dubai Holding Real Estate:
Dubai Holding's real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai's residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centres, mosques, schools, supermarkets and landscaping.
Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.
About the Job:
An opportunity has arisen for a Manager- Receivables Management to join Dubai Holding Real Estate.
The job holder will lead and manage the receivables portfolio, ensuring timely collections, reducing overdue accounts, and optimizing cash flow. The role involves driving process improvements, maintaining compliance, resolving disputes, and leading a high-performing team to achieve financial targets while upholding strong client relationships and protecting the company's reputation.
The main duties and responsibilities of this role:
- Manage the receivable portfolio to meet or exceed financial targets by minimizing overdue accounts and optimizing collections.
- Ensure strict adherence to defined processes and SLAs governing collections management and related activities.
- Monitor and analyse KPIs, identify operational gaps, and provide guidance to teams to achieve business goals.
- Lead periodic reviews of collections processes and champion the implementation of workflow improvements to enhance efficiency.
- Serve as the primary liaison for finance stakeholders, proactively resolving issues and escalating challenges when necessary.
- Oversee the timely execution of collections efforts and customer payment plans, ensuring alignment with organizational objectives.
- Provide guidance to internal teams on dunning procedures, bad debt provisioning, and management of aging accounts.
- Identify opportunities for process optimization and cost reduction, recommending actionable improvements to management.
- Collaborate with relevant stakeholders to resolve collections-related disputes and escalations effectively.
- Ensure compliance with internal controls, anti-fraud policies, and regulatory requirements.
- Engage directly with clients—especially Elite, VIP, and HNI segments—to resolve payment issues using effective communication and negotiation skills, maintaining strong client relationships.
- Maintain high service standards, ensuring prompt query and dispute resolution for premium clients.
- Conduct comprehensive analysis of terminations to detect trends, patterns, and risks; provide insights to inform decision-making and risk mitigation strategies.
- Ensure all collections activities uphold the organization's code of conduct and safeguard the developer's reputation.
- Prepare detailed reports on receivable trends, overdue balances, and portfolio performance to support strategic management decisions.
- Evaluate and improve termination and settlement processes to maximize efficiency and cost-effectiveness.
- Lead, motivate, and inspire a team of receivable professionals, significantly impacting the overall receivable management process.
- Regularly review and update the collections strategy, providing training to collectors to adapt to evolving legal and economic conditions.
- Continuously identify and recommend enhancements to receivable processes to drive operational efficiency and improved outcomes.
- Stay updated on legal and regulatory changes affecting collections and termination processes; communicate relevant updates to the team and stakeholders to maintain compliance.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Bachelor's degree in Business Administration/ Finance; Master's degree preferred
- Relevant Certifications in Risk Management/ Real estate property management / Customer Service (e.g., CRM) - preferred
- Familiarity with governmental regulations and compliance frameworks related to terminations and settlements
- Min 4-6 years experience with experience in optimizing and managing collections processes, compliance, and financial recoveries.
- Prior experience collaborating with cross-functional teams, such as Legal, Finance, and Leasing/Property Management.
- Proficiency in MS Office suite, particularly MS Excel for data and reporting.
- Conversant with CRM system (YARDI)/ Sales force
- Expertise in developing and implementing action plans for process improvements and operational efficiency.
- Strong analytical skills - Ability to interpret data and draw actionable conclusions.
- Excellent verbal and written communication skills.
- Strong negotiation abilities to handle interactions with clients/customers professionally.
- Ability to convey complex financial information in a clear and concise manner
- Customer Relationship Management
- Strong relationship-building skills to maintain positive relations with governmental entities and internal departments.
- Detail-oriented and Team player
- Excellent time management skills
- Be able to handle multiple tasks and meet deadlines.
- Ability to prioritize collections efforts based on the urgency of outstanding payments.
About the Benefits:
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
