Manager- Regulatory Operations

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About the business area

ITMAM, a wholly owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, ITMAM operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, Tamooha, the Group's award-winning operations center initiative, is staffed exclusively by UAE national women.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Manage centralised Dormancy Regulatory Operations, including applicable account and fixed deposit activities, fund transfers and recalls, reconciliations, customer-status actions and associated customer communications, ensuring requirements are executed in accordance with applicable regulations and approved operational procedures.
• Oversee operational accuracy, exceptions and related customer and channel requirements to maintain regulatory compliance, data integrity, effective operational control and consistent customer outcomes.
• Manage centralised Cheque Return Regulatory Operations, including applicable account blocking, closure and customer-status requirements, ensuring regulatory actions are executed in accordance with applicable requirements and approved operational procedures.
• Monitor processing exceptions and operational issues and coordinate their resolution with relevant business units and customer-facing channels to maintain regulatory compliance, processing accuracy, effective controls and consistent customer outcomes.
• Manage regulatory data, reporting inputs and management information across Dormancy, Cheque Return and related Regulatory Operations, overseeing data extraction, validation, reconciliation and data-quality controls to maintain completeness, accuracy and consistency.
• Ensure appropriate data lineage, exception management, reporting controls and governance requirements are maintained and coordinate with relevant stakeholders to resolve discrepancies and support reliable regulatory reporting, supervisory requirements and management decision-making.
• Manage operational controls and governance across Regulatory Operations by reviewing processes, identifying regulatory or control gaps and tracking exceptions and remedial actions to maintain alignment with applicable requirements.
• Coordinate internal and external audit requirements, Compliance self-certification activities and closure of identified observations and action points, maintaining appropriate records and evidence to support regulatory compliance, assurance requirements and effective operational governance.
• Assess regulatory developments and changes affecting Dormancy, Cheque Return, regulatory data and related processes and coordinate the translation of approved requirements into operational process and system changes.
• Collaborate with Technology and relevant stakeholders on regulatory projects, system enhancements and User Acceptance Testing to validate operational requirements, strengthen process automation and support controlled implementation of regulatory and operational changes.
• Monitor Regulatory Operations performance, management information and recurring operational issues to identify trends, service matters and areas requiring management attention and coordinate appropriate actions.
• Collaborate with business units, Risk, Compliance, Finance, Operations and customer-facing channels to resolve regulatory and operational queries, provide accurate information and guidance and maintain cross-functional alignment supporting compliant delivery and consistent customer and business outcomes.
• Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
• Coordinate with IT and other Internal departments for CB UAE Reporting

The ideal candidate should have the following experience:

• Bachelor's Degree in Business Administration, Finance, Accounting or a related discipline
• Regulatory Operations Management
• Dormancy Regulatory Requirements
• Cheque Return Regulatory Requirements
• Regulatory Data Management and Reporting
• Data Validation and Reconciliation
• Data Quality and Data Governance
• Regulatory Reporting Controls
• Operational Risk and Control Management
• Regulatory Compliance and Operational Governance
• Audit and Assurance Coordination
• Regulatory Change Management
• User Acceptance Testing
• Management Information and Performance Analysis
• Banking Operations Systems and Processes
• Stakeholder Management and Cross Functional Coordination
• Problem Solving and Decision Making
• Customer and Business Support
• People Management and Development

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers.

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.