Manager - Restaurant Reservations - Madinat Jumeirah Resort

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Restaurant Reservations Manager to join Madinat Jumeirah Resort.

The main duties and responsibilities of this role include:

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Manage and optimise reservations platforms (e.g. SevenRooms) and related F&B systems.
• Complete monthly KPI reporting to the Director of Reservations - Global Contact Centre.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 6 - 8 years of experience as Restaurant and/or Rooms Reservations Manager or similar role in hospitality.
• Bachelor's / Diploma Degree in Hospitality, Food & Beverage or another relevant field.
• Experience with Hospitality systems such as SevenRooms, OpenTable, or similar
• Qualification in Revenue Management is desirable.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)