Summary
The primary objective of this role is to drive revenue growth for Digital SaaS solutions with a focus on Customer Experience (CX), CCaaS, and Salesforce platforms across the UAE and KSA markets. The Senior Sales Manager is expected to leverage their expertise and market knowledge to successfully close complex enterprise deals.
Main Responsibilities:
- Drive new business acquisition for SaaS, CX, CCaaS, and Salesforce solutions
- Manage the complete sales lifecycle from opportunity identification to closure
- Build and maintain a strong enterprise pipeline across UAE and KSA
- Engage with senior stakeholders and C-level decision makers
- Collaborate with pre-sales and delivery teams to develop tailored solutions
- Lead RFP/RFI responses and commercial negotiations
- Manage strategic accounts and identify upsell and cross-sell opportunities
- Maintain accurate forecasting, pipeline management, and CRM reporting
Key Requirements:
- Bachelor's Degree in Business Administration, Marketing, Information Technology or a related field
- 810 years of sales experience in SaaS/Cloud/Digital solutions
- Proven experience selling CX platforms, CCaaS, and Salesforce solutions
- Demonstrated success in closing large, complex enterprise deals
- Strong exposure to UAE and KSA markets
Nice to Have:
- Experience working with enterprise customers and system integrators preferred
Other Details:
- Location: Dubai, UAE
- Team Structure: Works closely with pre-sales and delivery teams
- Reporting Lines: Reports to upper management
