Manager - Technical Infrastructure Specialist

Datamatics Global Service

18-20 Years

Not Disclosed

Saudi Arabia, Riyadh

Posted 4 hours ago
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Job Description

Location: Jeddah, Saudi Arabia
Work Mode: On-site
Nationality:Saudi National Mandatory
Experience:18–20 Years
Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
Employment Type: Full-time

Key Responsibilities

Lead end-to-end enterprise IT Infrastructure Operations across Data Center, Servers, Networks, Linux/Unix, Endpoint, Deskside Support, SOC, NOC, Storage, Backup, and Cloud environments
Manage a multidisciplinary infrastructure team of 25+ members across multiple technologies
Ensure high availability, performance, capacity, reliability, and operational readiness of infrastructure services
Own and manage SLA, OLA, KPI, and uptime targets
Lead Major Incident Management, service restoration, escalation, and Root Cause Analysis (RCA)
Oversee Incident, Problem, and Change Management processes in line with ITIL practices
Drive proactive monitoring and continuous improvement of infrastructure services
Develop and execute Service Improvement Plans (SIP)
Maintain operational dashboards and provide service performance reports to senior management
Work closely with SOC and security teams to maintain a strong cybersecurity posture
Ensure compliance with ITIL, ISO, risk, security, and governance requirements
Manage infrastructure-related operational, security, and compliance risks
Drive automation and AI-enabled improvements within IT infrastructure operations
Identify potential Agentic AI use cases for monitoring, incident management, service operations, and infrastructure optimization
Manage technology vendors and service providers against agreed SLAs and KPIs
Work closely with business stakeholders and senior leadership on infrastructure strategy, operational performance, risks, and improvement initiatives
Support Business Continuity and Disaster Recovery requirements for critical infrastructure

Must Have

18–20 years of experience in IT Infrastructure Operations, Service Delivery, and Infrastructure Management
Saudi National.
Strong experience working within the KSA region
Proven experience managing 25+ team members across multiple infrastructure technologies
Strong experience in enterprise infrastructure environments covering multiple areas such as:
- Data Center
- Servers & Virtualization
- Networks, including LAN, WAN, Wi-Fi and SD-WAN
- Linux/Unix
- Endpoint & Deskside Support
- SOC/NOC
- Storage & Backup
- Cloud Infrastructure
Core technical expertise in at least 2 infrastructure technologies
Strong experience with ITIL processes and IT Service Management
Good understanding and working knowledge of ISO processes/standards
Strong experience in SLA/KPI management, Incident Management, Problem Management, Change Management, and RCA
Experience developing and implementing Service Improvement Plans
Good understanding of Risk and Compliance Management
Understanding and practical exposure to Automation and AI in IT operations
Strong leadership and people-management capabilities
Excellent stakeholder management and communication skills
Ability to manage critical incidents and infrastructure escalations in a large enterprise environment

Good to Have

Experience working with a leading IT services organization such as Wipro, Cognizant, LTI, or a similar organization
Exposure to AI-driven IT Operations / AIOps
Understanding of Agentic AI and its potential use cases in infrastructure and service operations
Experience implementing infrastructure and service management automation initiatives
Experience managing hybrid Cloud and on-premises infrastructure
Exposure to enterprise SOC and NOC operations
Experience with infrastructure monitoring, observability, and operational dashboarding tools
Exposure to Business Continuity Management (BCM) and Disaster Recovery
Relevant certifications in ITIL, ISO, Cloud, Networking, Security, or Infrastructure Management would be an advantage
Experience managing multiple vendors and third-party service providers in a large enterprise environment