Manager, Vendor Experience (Onboarding & Operations)

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

What you need to be successful

• 5+ years of experience in program management, operations, or process optimisation, with a focus on sales operations
• Strong understanding of program management methodologies and tools, with hands-on experience delivering complex projects
• Exposure to managing cross-functional teams and projects, ideally in global or multi-market environments
• Ability to analyse data and use insights to drive decision-making and process improvement
• Experience in developing and enforcing policies and procedures to ensure operational integrity
• Ability to analyse large datasets using data analysis tools such as SQL, Excel, Python, or similar, would be an asset but not essential

Core Competencies

• Strong problem-solving and analytical skills, with the ability to approach challenges strategically and creatively
• Excellent communication skills, with the ability to engage and align stakeholders at all levels
• Demonstrated ability to work collaboratively with teams to achieve common goals
• Familiarity with Lean Six Sigma or other process improvement methodologies is a plus