Manager, Weddings, One & Only One Za'abeel

( 17876 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za'abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

About The Role

• Responsible for planning and managing all Wedding and Social events
• You will also be responsible for supporting other event and government inquiries during low wedding seasons.
• Receive and convert incoming enquiries to achieve targets and maximize revenue Seek opportunities to increase sales and conversions within the Team Manage an events schedule to maximize yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering & Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Strong Relationships with Wedding Planners.
• Organizer FAM Trips with DTCM for Wedding Planners.
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities
  
  

Administrative and Reporting Duties

• Take full responsibility for all administrative tasks and reporting requirements related to Wedding & Events Sales
• Accurately record all activities, proposals, and contracts in the Opera system.
• Create and manage reservations, ensuring all client and Wedding & Events Sales details are logged accurately.
• Prepare and maintain detailed banquet event orders, ensuring all client and event details are captured.
• Compile and analyze weekly sales performance reports, highlighting achievements and areas for improvement.
• Update and manage client databases to ensure information is accurate and up-to-date.
• Liaise with the front office team to ensure seamless coordination of Wedding & Events Sales arrivals, check-ins, and stays.
  
  

Financial Accountability

• Support in achieving departmental revenue targets, including banquet and room revenues.
• Request and track deposits for events, ensuring compliance with financial policies.
• Ensure quoted rates align with the company's rate calendar and pricing strategy.
• Monitor financial performance and recommend adjustments to meet revenue goals.
  
  

Marketing and Promotion

• Assist in marketing campaigns to promote Wedding packages.
• Collect and analyses competitor data to inform sales and marketing strategies.
• Actively communicate promotional offers and wedding packages to potential and existing clients.
  
  

Leadership and Team Collaboration

• Foster a collaborative environment, supporting team goals and personal development.
• Lead by example, promoting One&Only's vision and mission.
• Provide mentorship and guidance to junior team members as needed.
  
  

General Responsibilities

• Act as a liaison between clients, third-party suppliers, and internal teams.
• Address client feedback to improve service delivery and enhance client satisfaction.
  
  

About You

• Experience: Minimum of 2–4 years in Wedding & Events Sales , event planning, or hospitality.
• Education: Degree in Hospitality, Business Administration, or a related field is preferred.
• Technical Proficiency: Advanced knowledge of Opera system for reservations and event management.
• Strong organizational and multitasking abilities.
• Exceptional interpersonal, communication, and negotiation skills.
• Attention to detail and ability to manage multiple client accounts simultaneously.
• Thorough understanding of event planning and hospitality sales processes.
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.