We are seeking a talented and motivated marketing and service engineer to join our growing team. As part of a leading multinational company, this role involves both office-based and on-site work, helping clients in the Ceramic, Glass, and Plastics sectors optimize their processes and product applications.
RESPONSABILITIES:
- Build, develop, and maintain strong, long term relationships with clients to drive customer loyalty, repeat business, and strategic partnerships.
- Act as a trusted technical advisor by providing in depth expertise on products, materials, and solutions, ensuring customers achieve optimal application and performance outcomes.
- Conduct regular client visits and on-site support to oversee product implementation, troubleshoot technical issues, and deliver hands-on guidance for continuous improvement.
- Collaborate closely with customers to understand their operational needs, recommend tailored solutions, and identify opportunities for product optimization and upselling.
- Manage the full sales cycle, including order processing, tracking, and timely updates, ensuring accuracy and customer satisfaction.
- Lead contract negotiations, pricing discussions, and commercial agreements in alignment with company policies and profitability targets.
- Coordinate with internal teams (technical, production, logistics) to ensure seamless delivery, product availability, and issue resolution.
- Monitor customer performance metrics and feedback to proactively address concerns and enhance overall service quality.
- Prepare and deliver technical presentations, product demonstrations, and training sessions for clients when required.
- Maintain accurate records of client interactions, sales activities, and forecasts using CRM systems.
QUALIFICATIONS:
- A bachelor's degree in engineering is required.
- Strong communication and interpersonal skills with the ability to work effectively with clients and internal teams.
- Analytical and problem-solving skills and attention to details to address customer challenges with product applications.
- Enthusiastic, dynamic, and self-confident, with a team-oriented mindset.
- Ability to learn quickly and stay up to date with industry developments.
- Proficiency in English at a B2 level or higher.
