Content Writer & Researcher
About Rekaz
Rekaz is a SaaS platform built for service businesses to manage bookings, subscriptions, payments, and customer relationships in one place.
We help gyms, salons, academies, chalets, nurseries, and other service businesses run and grow more efficiently. Today, thousands of businesses use Rekaz to power their operations and customer experience
Role Description
We're looking for a Content Writer & Researcher who is obsessed with understanding businesses, customers, and why people pay attention.
This role is not about writing pretty words.
It's about finding insights.
Your job is to deeply understand different business sectors, uncover the problems business owners actually care about, and turn those insights into content ideas, hooks, scripts, and narratives that drive attention and demand.
You will spend a significant amount of time researching industries, analyzing content, reviewing customer conversations, studying competitors, and identifying patterns that can be turned into high-performing content
What You'll Do
- Research different business sectors (salons, gyms, academies, chalets, nurseries, home services, and more)
- Extract content ideas from customer interviews, sales calls, webinars, support conversations, and online communities
- Turn raw information into content angles, hooks, scripts, and content briefs
- Identify recurring pain points, objections, and desires business owners have
- Analyze top-performing content and understand why it works
- Study competitors and industry trends
- Work closely with the growth, sales, and product teams to discover content opportunities
- Create content systems that allow ideas to scale across multiple platforms
- Continuously improve content quality through testing and analysis
What We're Looking For
- Strong research skills
- Exceptional curiosity
- Ability to learn new industries quickly
- Strong writing and storytelling skills
- Ability to simplify complex topics
- Ability to identify patterns and insights from conversations and data
- Strong understanding of short-form content
- Ability to think commercially, not just creatively
Success In This Role Looks Like
- Consistently generating high-quality content ideas
- Finding insights before everyone else
- Turning customer conversations into content opportunities
- Helping create content that drives real business results, not just views
- Becoming the person the team relies on to deeply understand our customers for content growth
