Key Responsibilities:
We're looking for someone who can take ownership of seller performance after onboarding ensuring partners grow, comply with operational standards, and deliver a best-in-class customer experience. You will be the primary point of contact for active sellers and play a key role in maximizing assortment quality, sales performance, and operational excellence.
What You'll Be Responsible For
Seller Performance & Growth
- Manage a portfolio of active sellers to grow GMV, conversion, and assortment depth
- Monitor key performance metrics including pricing competitiveness, stock availability, and content quality
- Identify growth opportunities and close assortment gaps within categories
Commercial Optimization
- Advise sellers on pricing, promotions, and campaign participation
- Improve product content and discoverability to increase conversion
- Drive participation in retail events and marketplace campaigns
Operational Excellence
- Monitor fulfillment performance, cancellations, returns, and customer complaints for your accounts.
- Ensure adherence to SLAs and marketplace service standards
- Proactively resolving operational issues impacting customer experience
Compliance & Process Alignment
- Ensure sellers follow marketplace policies, invoicing requirements, and regulatory obligations
- Support sellers in adapting to operational or compliance updates
- Coordinate with finance and logistics teams when issues arise
Cross-functional Collaboration
- Work closely with logistics, marketing, finance, and tech teams to improve seller performance
- Provide feedback to improve platform tools, processes, and policies
Essential Qualifications & Skills:
- 2–4 years experience in account management, eCommerce, marketplace operations, or retail
- Strong analytical mindset and confidence working with data and performance metrics
- Ability to build strong relationships and influence partner behavior
- Structured problem-solver with strong operational understanding
- Comfortable working in a fast-paced, performance-driven environment
- A strong network of local sellers
- Fluent in Arabic and English, spoken and written
