Job Description:
The Marketplace Specialist is responsible for managing and operating the company's online stores across major e-commerce platforms such as Amazon, Noon, and other marketplaces. The role focuses on driving sales growth, optimizing product visibility, and ensuring a smooth customer journey while complying with platform policies and achieving performance targets.
Key Responsibilities:
- Manage and operate the company's accounts on e-commerce marketplaces (Amazon, Noon, etc.).
- Upload and maintain product listings, including titles, descriptions, images, pricing, and inventory updates.
- Monitor and manage orders, shipping, returns, and coordination with logistics and customer service teams.
- Optimize product listings to improve visibility, conversion rates, and sales performance.
- Plan and execute promotional campaigns and deals within marketplace platforms.
- Track performance metrics and analyze sales reports to provide insights and recommendations.
- Monitor inventory levels to avoid stock shortages or overstocking.
- Handle customer reviews, feedback, and complaints to maintain high seller ratings.
- Ensure compliance with marketplace policies and prevent account violations or suspensions.
- Collaborate with marketing, design, and content teams to enhance product presentation.
Qualifications & Requirements:
- 1–3 years of experience in marketplace management or e-commerce operations.
- Hands-on experience with platforms such as Amazon Seller Central and Noon Seller Lab.
- Strong understanding of e-commerce operations and online sales strategies.
- Analytical skills with the ability to interpret performance data.
- Proficiency in Excel or Google Sheets.
- Strong organizational and communication skills.
- Ability to manage multiple marketplaces simultaneously.
