Job Summary:
Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
Job Description:
- Liaising between consultant and Patient
- Answering calls with professionalism and high quality
- Replying to queries and emails in a timely manner
- Medical admin Work (filling forms scan requests-surgery bookings)
- Forwarding patients queries to consultant and aiding patients as much as they could
- Point of intersection between patient, hospital and consultant
- Arranging consultant diary according to consultant preference
- Replying to consultant emails and queries in a timely manner
- Matching clinics between hospitals and practice management database
- Booking and canceling patients appointments
- Arranging surgery for patients
- Adding new patient's info on Practice Management System (Compucare).
- Following up on patient's treatment plans with no Delays
- Arranging for patient scans
- Overseeing sending referrals for patients from consultant
- Invoicing for surgeries and services provided by consultant.
- Adding and canceling clinics.
- Settling payment with self-pay patients (before service)
- Sending trust pilot reviews invitations
- Adhere to workplace rules and codes of conduct
- Complying to line manager in work related tasks and instructions
- Chasing appointment authorization code
- Chasing embassies for logs.
- Updating subject lines and invoice logs to ensure smooth invoicing process
- Follow operational processes to avoid mistakes, delays and errors
- Complying with the line manager in work-related tasks and instructions
- Other duties within the job role as reasonably identified by the senior management team.
Job Requirements:
- Fluent English speaker is a must
- A bachelor's degree in a related field.
- Previous experience as a personal assistant is preferred.
- Strong communication skills.
- Multitasker and Customer focused
Working Days: Monday to Friday ( Saturday & Sunday off )
Working Hours: 11:00AM to 7:00PM
Work Location: Heliopolis, Cairo
