Job Description:
- Liaising between consultant and Patient
- Answering calls with professionalism and high quality
- Replying to queries and emails in a timely manner
- Medical admin Work (filling forms – scan requests-surgery bookings)
- Forwarding patients queries to consultant and aiding patients as much as they could
- Point of intersection between patient, hospital and consultant
- Arranging consultant diary according to consultant preference
- Replying to consultant emails and queries in a timely manner
- Matching clinics between hospitals and practice management database
- Booking and canceling patients appointments
- Arranging surgery for patients
- Adding new patient's info on Practice Management System (Compucare).
- Following up on patient's treatment plans with no Delays
- Arranging for patient scans
- Overseeing sending referrals for patients from consultant
- Invoicing for surgeries and services provided by consultant.
- Adding and canceling clinics.
- Settling payment with self-pay patients (before service)
- Sending trust pilot reviews invitations
- Adhere to workplace rules and codes of conduct
- Complying to line manager in work related tasks and instructions
- Chasing appointment authorization code
- Chasing embassies for logs.
- Updating subject lines and invoice logs to ensure smooth invoicing process
- Follow operational processes to avoid mistakes, delays and errors
- Complying with the line manager in work-related tasks and instructions
- Other duties within the job role as reasonably identified by the senior management team.
Job Requirements:
- Fluent English speaker is a must
- A bachelor's degree in a related field.
- • Previous experience as a personal assistant is preferred.
- Strong communication skills.
- • Multitasker and Customer focused
Working Hours: from 11:00AM to 7:00PM
Working Days: from Monday to Friday (Saturday & Sunday off )
Work Location: Elmerghany - Heliopolis
