Medical Receptionist

Bloom Plus Poly Clinic, International City, Dubai Full-Time | On-Site

About Bloom Plus Poly Clinic Bloom Plus Poly Clinic LLC is a patient-centred, multi-specialty healthcare facility supported by experienced healthcare partners from Australia and India. We are committed to delivering accessible, ethical and high-quality healthcare in a welcoming and professional environment.

Our departments and services include:

• Pediatrics • Obstetrics and Gynecology • General Medicine • Family Medicine • Internal Medicine • Dermatology • General Dentistry • Orthodontics and Clear Aligners • Vaccinations and Preventive Healthcare • Laboratory and Diagnostic Services • Pharmacy Services

With an excellent 4.9 Google rating, Bloom Plus is trusted for its experienced medical professionals, compassionate care and commitment to an outstanding patient experience.

Location: R23, France Cluster, International City, Dubai Working Hours: Open daily from 9:00 AM to 11:00 PM

Role Overview: We are looking for an experienced, professional and patient-friendly Medical Receptionist to manage front-desk operations and support smooth coordination between patients, doctors and other clinical departments.

Key Responsibilities

• Welcome, register and assist patients professionally

• Schedule and confirm appointments

• Manage patient check-in, check-out and overall patient flow

• Handle incoming calls, WhatsApp messages and patient inquiries

• Maintain accurate patient records and confidentiality

• Manage billing, payments, receipts and basic cash transactions • Verify insurance eligibility, coverage, benefits and co-payments

• Process and follow up on insurance approvals and pre-authorizations

• Coordinate with insurance companies and TPAs regarding approval queries

• Follow up with patients regarding appointments, reports and approvals

• Coordinate with doctors, nurses, laboratory, pharmacy and administrative teams

• Maintain a professional, welcoming and organized reception area

• Follow clinic policies and applicable DHA requirements

Candidate Requirements

Minimum 3 years of relevant UAE experience in a medical clinic or hospital

Strong experience in UAE medical insurance approvals and pre-authorizations is essential

Excellent spoken and written English is mandatory

Fluency in Hindi or Urdu is preferred

Strong receptionist, appointment-scheduling and telephone-handling skills

Good understanding of medical terminology and clinic procedures

Knowledge of medical billing and claims processes is preferred

Proficiency in clinic management systems and electronic medical records

Experience with Medas software is an added advantage

Professional appearance, positive attitude and excellent interpersonal skills

Ability to multitask efficiently in a busy clinical environment

We are looking for someone who is reliable, compassionate, detail-oriented and committed to delivering an exceptional patient experience.