Meet and Greet / Front Desk Executive

Job Responsibilities:

• Meeting and greeting customers arriving in the Showroom.
• Handling the telephone switchboard and taking messages.
• Assisting Walk-in customers at the Service Centre.
• Planning the workshop capacity/ team capacity and continuous utilization of workshop.
• Ensuring that waiting customers have been made comfortable & are being well looked after.
• Handling initial verbal complaints from customers & directing them to the responsible person.
• Identifying methods for improvement in floor traffic control.
• Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction.
• Thanking the customer when they leave, wherever possible.
• CRM follow-up
• Monitoring customer complaints.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.
• Focus on quality of customer service & regular follow up.
• Communicate professionally with customers at all time before, during & after the service.
• Drive the department's business through superior customer service and providing updated product information.
• Develops and maintain customers relations and ensure customer business growth.
• Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Support overall objectives of the department.
• Encourage & maintain a high level of team spirit within the department. Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.
• Liaise with Sales/Parts/Finance Department
• Communicates ideas and plans with clarity and purpose driven by company values and the Division's vision.
• Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones.
• Share responsibility for achieving customer growth and divisional targets.
• Attend, participate and contribute at team meetings.

Candidate Profile:

• Minimum 2 years experience in customer service
• Strong communication skills in English
• Administrative skills
• High school Diploma or bachelor's degree