Employer Overview
We are hiring on behalf of a leading organization specializing in premium airport passenger services. The company is committed to delivering exceptional customer experiences through professional, reliable, and operationally efficient Meet & Assist services at one of the region's busiest airports.
Meeting & Assistance Specialist
Job Summary
The Meeting & Assistance Specialist is responsible for providing a seamless airport experience by welcoming and assisting arriving passengers, operating the Visa-on-Arrival Electronic Booth, facilitating visa processing, and coordinating with airport authorities, governmental entities, and internal support teams to ensure efficient service delivery.
Key Responsibilities
- Welcome and assist passengers throughout their arrival journey within the airport terminals.
- Operate the Visa-on-Arrival Electronic Booth and support passengers during the electronic visa application process.
- Guide passengers through airport arrival procedures while ensuring compliance with airport regulations.
- Coordinate with Immigration, Customs, airport authorities, and other governmental entities to facilitate passenger processing.
- Create and follow up on technical support tickets related to operational systems and the electronic visa platform.
- Coordinate with the IT Department to resolve technical issues affecting passenger services.
- Deliver exceptional customer service while maintaining professionalism and confidentiality.
- Escalate operational or customer-related issues to the Operations Supervisor when necessary.
- Maintain accurate operational records and incident reports.
- Adhere to company policies, airport security procedures, assigned shifts, and service quality standards.
Minimum Requirements
Education
- Bachelor's Degree is preferred.
- Diploma holders with relevant experience are encouraged to apply.
Experience
- 1–3 years of experience in Customer Service, Hospitality, Aviation, Tourism, Front Office, Guest Relations, or a similar customer-facing role.
