Our client is a fast-growing UK/European membership club built around sporting and business networking, live events, and genuine communities. Members connect at regular meetups and networking events, enjoy VIP hospitality at major live sporting occasions alongside big-name sports stars, and tap into exclusive offers from leading brands.
At the heart of it all is a simple idea: sport is the world's greatest common denominator. It breaks the ice, sparks conversation, and brings good people together to do good business — and that's exactly the spirit this club has built its community around.
The UAE launch will be following the social sporting calendar both in Dubai and Abu Dhabi.
Job Description:
Membership Management
- Develop and implement strategies to attract, engage, and retain members.
- Manage the full membership lifecycle, including recruitment, onboarding, renewals, and retention.
- Maintain accurate membership records and databases.
- Respond promptly to member enquiries and provide exceptional customer service.
- Analyse membership trends and prepare regular reports on membership growth, retention, and engagement.
- Develop member communications, including newsletters, updates, and promotional materials.
- Identify opportunities to enhance member benefits and value.
Event Management
- Plan, coordinate, and deliver a programme of in-person, virtual, and hybrid events.
- Develop event timelines, budgets, and project plans.
- Source and manage venues, suppliers, speakers, and exhibitors.
- Coordinate event marketing and promotional campaigns with internal and external stakeholders.
- Oversee event registration, attendee communications, and logistics.
- Manage on-site event delivery, ensuring a high-quality participant experience.
- Conduct post-event evaluations and recommend improvements.
Relationship Management
- Build and maintain strong relationships with members, partners, sponsors, speakers, and suppliers.
- Identify sponsorship and partnership opportunities to support events and membership initiatives.
- Represent the organisation at events and networking opportunities.
Financial Management
- Prepare and manage membership and event budgets.
- Monitor event income and expenditure to achieve financial targets.
- Process invoices, sponsorship income, and membership payments where required.
Marketing and Communications
- Collaborate with marketing teams to promote membership and events.
- Create engaging content across email, website, and social media channels.
- Ensure branding and communications remain consistent across all member and event activities.
Reporting and Administration
- Prepare regular reports on membership performance, event outcomes, and key performance indicators.
- Maintain policies, procedures, and documentation relating to membership and events.
- Ensure compliance with relevant health and safety, safeguarding, and data protection requirements.
Skills and Experience:
Essential
- Experience managing membership programmes, events, or customer engagement initiatives.
- Strong project management and organisational skills.
- Excellent communication and interpersonal skills.
- Proven ability to build relationships with a wide range of stakeholders.
- Experience managing budgets and multiple projects simultaneously.
- Proficiency with CRM systems, Microsoft Office, and event management platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently while contributing effectively as part of a team.
Desirable
- Experience within a membership organisation, professional association, charity, or not-for-profit.
- Knowledge of digital marketing and email marketing platforms.
- Experience managing sponsorships and partnerships.
- Familiarity with virtual and hybrid event technologies.
Personal Attributes
- Customer-focused with a commitment to delivering excellent member experiences.
- Highly organised with strong attention to detail.
- Proactive, adaptable, and able to work under pressure.
- Creative thinker with a continuous improvement mindset.
- Professional, enthusiastic, and collaborative.
Reports to: CEO
Working Arrangements:
This role requires flexibility, including evening and weekends, to cover events and produce live or time-sensitive content. Some travel may be required.
Full- time in office / at events .
