Company Overview
Singapore Indian Chamber of Commerce is one of Singapore's oldest and most respected commercial organisations, representing the Indian business community. It offers diverse services and networking opportunities to members for local and global business growth.
Job Summary
Support membership administration and outreach activities to enhance member engagement and service delivery at SICCI. Provide front desk and trade documentation assistance while maintaining accurate records and communications.
Responsibilities
- Prepare membership invoices, confirm payment receipts, and issue membership certificates to ensure accurate member account management
- Follow up with members via phone and email to facilitate timely membership renewals
- Conduct member outreach and follow-up calls to promote SICCI events, programmes, and membership initiatives
- Maintain and update the membership database and records for accurate information management
- Greet walk-in visitors and provide professional front desk reception services
- Answer and direct telephone calls, emails, and general enquiries with professionalism and clarity
- Schedule meeting rooms and manage visitor registrations to support event and meeting logistics
- Support processing of new membership applications and related documentation to ensure smooth onboarding
- Prepare membership reports, correspondence, and presentation materials to assist team communications
- Provide administrative support to the Membership team and SICCI Secretariat to facilitate daily operations
- Assist with processing and issuance of Certificates of Origin and other trade-related documents for Trade Documentation services
- Perform other duties as assigned by Management to support organisational needs
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or related discipline
- Pleasant, positive, polite, and cheerful personality to foster a welcoming environment
- Excellent verbal and written communication skills in English with professional telephone etiquette
- Strong customer service and interpersonal skills demonstrated through member interactions
- Proficient in Microsoft Office and Google Workspace to manage administrative tasks efficiently
- Good organisational and time management skills to handle multiple responsibilities effectively
- Committed, independent, proactive, and able to collaborate within a team environment
- Proficiency in AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini) is an added advantage
- Proficiency in Hindi and Tamil is an added advantage to effectively communicate with and support a diverse stakeholder base
