Merchant Activation & Relationship Assistant Manager

About Us

JOB DESCRIPTION

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP's

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it's about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn't just a goal; it's how we work, every day, as one team.

Job Purpose

To drive the activation, deployment, and growth of Digital Transaction Management (DTM) solutions and Value-Added Services (VAS) across the SME merchant portfolio. The role is responsible for merchant relationship management, portfolio growth, revenue generation, VAS adoption, and stakeholder management while ensuring the achievement of deployment, transaction volume (TPV), and profitability objectives.

Key Responsibilities

DTM Activation & Deployment Management

• Lead end-to-end activation and deployment of DTM solutions across assigned merchant segments.
• Monitor activation pipelines and ensure timely completion of onboarding activities.
• Coordinate with Sales, Operations, Technology, and acquiring banks to resolve activation-related issues.
• Ensure achievement of deployment targets and activation KPIs.
• Monitor deployment quality and merchant readiness to maximize utilization.
  
  

Merchant Relationship Management

• Build and maintain strong relationships with merchants post-deployment.
• Conduct regular engagement sessions with merchants to support adoption and utilization of DTM solutions.
• Address merchant concerns and escalate service-related issues where necessary.
• Act as the primary point of contact for assigned merchants during the activation and stabilization phase.
• Drive merchant retention and satisfaction initiatives.
  
  

Portfolio Growth & Revenue Management

• Monitor portfolio performance against TPV, revenue, and activation targets.
• Identify opportunities to increase merchant transaction volumes and product utilization.
• Support cross-selling and upselling of acquiring and value-added services.
• Develop action plans to reactivate dormant merchants and improve portfolio productivity.
• Ensure continuous growth of revenue from both newly activated and existing merchants.
• Drive the adoption and growth of Value-Added Services (VAS) across the assigned merchant portfolio, including digital payment solutions, payment gateways, QR acceptance, SoftPOS, e-commerce solutions, loyalty programs, and other acquiring-related products.
• Identify cross-sell and upsell opportunities to increase VAS penetration within existing and newly activated merchants.
• Develop and execute merchant engagement plans to maximize utilization of VAS products and services.
• Monitor VAS performance, revenue contribution, and merchant adoption rates, implementing corrective actions where required.
• Collaborate with Product, Sales, and Marketing teams to launch and promote new VAS offerings within the SME segment.
• Drive achievement of VAS sales targets and contribute to overall portfolio profitability through increased product penetration.
  
  

Stakeholder Management

• Coordinate with acquiring banks, implementation teams, operations, risk, and product functions to ensure seamless service delivery.
• Manage escalations and ensure timely resolution of merchant onboarding and activation challenges.
• Participate in business reviews with key stakeholders and strategic merchants.
• Maintain alignment between sales objectives and operational execution.
  
  

Performance Monitoring & Reporting

• Prepare daily, weekly, and monthly deployment and activation reports.
• Monitor portfolio KPIs, including:
• New Merchant Activation
• Deployment Achievement
• Active Merchant Ratio
• Merchant Retention
• TPV Growth
• Revenue Growth
• Product Adoption Rate
• Provide insights and recommendations to improve portfolio performance.
  

Process Improvement & Governance

• Identify bottlenecks impacting merchant activation and deployment timelines.
• Recommend process enhancements to improve customer experience and operational efficiency.
• Ensure compliance with internal policies, acquiring regulations, and card scheme requirements.
• Support strategic projects aimed at expanding DTM adoption and market penetration.
  
  

Education & Experience

Education

• Bachelor's degree in business administration, Finance, Economics, or a related discipline.
• Professional certifications in Payments, Fintech, Digital Banking, Sales Management, Relationship Management, or Project Management are considered an advantage.
• Certifications from Visa, Mastercard, or other payment industry bodies are preferred.
  
  

Experience

• 4–6 years of experience in Merchant Acquiring, Digital Payments, Fintech, or Sales Relationship Management.
• Proven experience in merchant activation, merchant portfolio management, and customer relationship management.
• Experience managing DTM, POS, SoftPOS, Payment Gateway, E-Commerce, QR Acceptance, or other digital payment solutions.
• Demonstrated track record in driving merchant activation, transaction volume (TPV) growth, revenue growth, and Value-Added Services (VAS) adoption.
• Experience working with acquiring banks, payment schemes, and cross-functional teams within the payment's ecosystem.
• Experience in sales support, portfolio growth, merchant retention, and stakeholder management.
  
  

Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.