Microsoft Dynamics ERP Administrator & Support Engineer

We are seeking an experienced Microsoft Dynamics ERP Administrator & Support Engineer with 5+ years of experience in Dynamics 365 Finance & Operations (F&O) or AX environments. The ideal candidate will be responsible for system administration, performance optimization, and providing L2/L3 support to ensure stability and efficiency of ERP systems.

Key Responsibilities

Administer and maintain Microsoft Dynamics 365 ERP (F&O / AX) environments, ensuring performance, stability, and security.

Provide Level 2 and Level 3 technical support for ERP users, resolving application and infrastructure issues.

Manage user access, roles, and security configurations.

Monitor system health, database performance, and logs to ensure high availability.

Support deployment of updates, hotfixes, and patches across environments.

Coordinate integrations with enterprise systems (CRM, HR, Payroll, BI).

Collaborate with developers and functional teams to troubleshoot and enhance system performance.

Perform backup, recovery, and disaster recovery validation.

Maintain documentation, configurations, and operational procedures.

Provide end-user support and training in Arabic and English.

Qualifications & Requirements

Bachelor's degree in computer science, Information Technology, or a related field.

Minimum 5+ years of experience in Dynamics 365 F&O or AX administration and support.

Strong knowledge of Dynamics ERP architecture and modules.

Experience with SQL Server (querying, backup/restore, performance tuning).

Experience with Windows Server, IIS, and Active Directory.

Experience with Azure DevOps or Lifecycle Services (LCS).

Strong troubleshooting, analytical, and communication skills.

Fluent in Arabic and English.

Key Skills

Dynamics 365 ERP (F&O / AX)

System Administration & Support

SQL Server & Performance Tuning

Azure DevOps / LCS

System Integration & Monitoring

Disaster Recovery & Backup

Troubleshooting & Incident Management