Microsoft Office Apps Customer Engineer

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers

.As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients

.Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms

.
Role - Microsoft Office Apps Customer Enginee

r Language - English + Arab

icLocation - Egypt (Remot

e)Role type - Full ti

meExperience - 10+ yea

rs
Role t

ypeWe are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Office Suite / Microsoft 365 Apps for Enterprise. The ideal candidate will help customers empower their employees, maximize employee productivity and drive success and seamless operation of Microsoft Teams to our customers. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at custome

rs.
Relevant MIP/VBD Ti

• tlesChalk Talk - Office 365 - Migrating Your Macros to the C
• loudOnboarding Accelerator - Office 365 ProPlus Deploy
• mentM365 Foundations Work

shop
Skills Req

• uired10+ years in customer-facing roles involving systems architecture, administration, operations, software support, and IT consulting, with emphasis on Microsoft 365 Apps for Enterprise and
• TeamsBA/BS in IT, Engineering, or related field (or equivalent experi
• ence)Strong analytical, problem-solving, and decision-making s
• killsExcellent communication and interpersonal s
• killsAbility to work independently and collaborat
• ivelyCustomer-focused mindset with commitment to high-quality su
• pportExperience delivering technical workshops, training sessions, and webinars on Microsoft 365 best prac
• ticesProvide technical support for M365 Apps (Word, Excel, PowerPoint, Outlook, T
• eams)Diagnose and resolve technical issues related to M365 Apps remotely and on
• -siteSolid understanding of Microsoft 365 Apps features and functional
• itiesExperience deploying, administering, and troubleshooting Office Suites or Microsoft 365
• AppsCollaborate with IT teams for seamless integration of Office
• AppsStay current with updates and guide customers on implement
• ationKnowledge of Windows operating sy
• stemsWriting skills to write enterprise level learning document

ation
Optional S

• kills Advanced networking skills with DNS, firewall, load balancing
• , etc.Knowledge of scripting languages such as Power
• Shell.Familiarity with ITIL best practices for IT service manag
• ement.Advanced knowledge of Office S
• criptsExperience with SharePoint and One
• Drive.Experience with Managing Exchange On Prem/
• OnlineKnowledge of scripting languages such as Power
• Shell.Experience and knowledge around VBA to guide customers in the use of Macros and VBA programming to automate or create repetitive tasks, extending actions, and integration and interaction between Office

Apps.
Relevant Certifi

• cationsMicrosoft 365 Certified: Funda
• mentalsMicrosoft Office Specialist: Associate Microsoft Word (Microsoft 36
• 5 Apps)Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 36
• 5 Apps)Microsoft Office Specialist: Associate Microsoft PowerPoint (Microsoft 36

5 Apps)
Why join Sonata S

oftwareAt Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what com

es next.
Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protect