Dear Candidates,
We are hiring for a Middle Technical Support Engineer (Azure) in Egypt for our client in Insurance domain.
Exp: 2+ years
Location: Egypt
Candidate Current Location: Egypt
Skills Required: Azure, Devops, Technical Support, ITIL, Troubleshooting, Azure CLI, Shell scripting, Azure Administration
Role:
- 2+years in a technical support or IT support role
- Strong hands-on experience with Microsoft Azure administration: Azure Virtual Machines, Storage, Networking Azure Active Directory (Entra ID), Monitoring tools (Azure Monitor, Log Analytics)
- Experience into operations side
- Proficiency in: Azure CLI andShell scripting (Bash / PowerShell)
- Ability to automate operational tasks and troubleshooting steps
- Understanding of cloud architecture and troubleshooting methodologies
- Excellent communication skills in English (C1 or higher – written and spoken).
- Basic knowledge of server hardware, software, and operating systems.
- Practical understanding of ITIL processes (Incident, Problem, Change, Service Request, MIM).
- Proven experience in troubleshooting and problem resolution. Ability to analyse complex technical issues
- Experience with help desk software like Atlassian (Jira, Confluence), Zendesk, Freshdesk, ServiceNow etc.
- Ability to work independently and manage multiple tasks.
- Good analytical and problem-solving skills.
- Good time management and prioritisation skills.
- Strong communication and customer service skills.
- Eagerness to help and provide service to users.
Nice to have:
- Azure Administration Certification (Microsoft Certified: Azure Administrator Associate (Exam AZ-104))
- Practical experience with ITIL processes, ability to explain lifecycle of each issue type
- Knowledge of dynamic alerting and anomaly detection in monitoring tools.
- Experience in 24/7 support environments / shift work
Responsibilities:
- Respond to support incidents and service requests via defined communication channels in line with SLAs
- Investigate and resolve incidents, including real-time issues, through structured troubleshooting and log analysis
- Perform advanced technical troubleshooting, including root cause analysis and validation of resolution approaches
- Resolve complex technical issues through research, issue reproduction, and collaboration with internal support and engineering teams
- Take ownership of critical (P1) incidents, including escalation management, coordination, and stakeholder communication
- Act as Incident Manager during Major Incidents when required
- Ensure timely documentation of incidents, including postmortems and root cause analysis for critical issues
- Maintain and contribute to knowledge base content, ensuring accurate and up-to-date documentation
- Monitor incident trends, gather and report support metrics, and track resolution progress
- Collaborate with external vendors where required to support issue resolution
- Execute database and system changes in production environments in line with change management processes
- Analyze and optimize system and database performance, including query tuning, indexing, and configuration improvements
- Support high availability and disaster recovery (HA/DR) activities, including setup, failover testing, and capacity planning
- Perform security hardening, patching, and upgrade activities
- Participate in large-scale upgrades, migrations, and patch management initiatives
- Provide proactive recommendations for system optimization, cost efficiency, and architectural improvements
- Ensure stability, reliability, and business continuity of enterprise systems
- Continuously identify and propose improvements to support processes and operational efficiency
- Act as a reliable and customer-focused point of contact, clearly communicating progress, actions, and resolutions
If you find above job description relevant to your profile, then do DM me or forward me your resume on [Confidential Information]
Regards,
Ankita
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