Modern Workplace (M365) Change Manager

Client Introduction

In this role, you will collaborate closely with one of our esteemed clientsa global leader in their industry, recognized for their commitment to quality, innovation, and excellence. They have partnered with Dautom as their trusted IT consulting provider for upcoming strategic initiatives.

Role Purpose

The role holder is responsible for supporting and maintaining complex applications in Production environment. The duties include reporting to your manager, collaborating with colleagues to guide and fix technical issues. You will also be required to provide support to our clients on their technical issues.

Job Description:

• Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
• Oversee the M365 applications and increase adoption.
• Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
• Build and manage a network of M365 champions who can support M365 adoption and best practices.
• Work with different teams or units to provide solutions based on their needs. Define project KPIs and track them during and after the project.
• Measure and report on the adoption and impact of M365 tools and services, using data and feedback.
• Identify and solve risks and issues that may affect the adoption and change process and escalate as needed.
• Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
• Keep up with the latest trends and developments in M365 and provide insights and suggestions on how to use new features and functions.
• Experience in designing, deploying, and supporting Microsoft Modern Workplace solutions.
• Analyze user feedback and usage data to find patterns, trends, and areas for improvement in M365 application adoption and engagement.
• Conduct regular user training sessions and workshops to promote best practices and ensure effective use of M365 tools.
• Provide troubleshooting support for users with technical issues with M365 applications, working with IT support teams as needed.
• Lead cross-functional teams in the evaluation, selection, and implementation of new M365 applications or integrations to meet changing business needs.
• Monitor licensing agreements and software subscriptions for M365 tools, optimizing usage and costs where possible.
• Monitor and measure the adoption and impact of M365 tools and services, using data and feedback, and report on the progress and outcomes.
• Stay informed about industry trends and emerging technologies related to M365, recommending strategies for incorporating innovations into the organization's digital workplace.
• Foster a culture of collaboration and knowledge-sharing among M365 users, encouraging teamwork and information exchange through digital platforms.
• Strong knowledge of MS 365 apps, MS Exchange, MS Teams, MS Viva, MS Intune, and MS Identity & Access Management.
• Maintain documentation and knowledge repositories for M365 applications, ensuring resources are current and available to users.

Qualifications & Requirements:

Bachelor's degree in business, IT, or related field, or equivalent work experience.

At least 3-5 years of experience in leading and managing M365 adoption and change projects, preferably in a large and complex organization.

Experience working with M365 tools and services, and their benefits and use cases for different business scenarios and user personas.

Strong knowledge and experience in applying change management methodologies, frameworks, and best practices, such as Prosci ADKAR, Kotter, or Bridges.

Excellent communication, presentation, and facilitation skills, with the ability to tailor the message and delivery to different audiences and channels.

Strong interpersonal, collaboration, and stakeholder management skills, with the ability to build trust and influence at all levels of the organization.

Highly analytical, data-driven, and results-oriented, with the ability to track and report on adoption and change metrics and outcomes.

Creative, innovative, and agile, with the ability to adapt to changing needs and expectations.

Certifications in M365, change management, or project management are desirable.

About Dautom

Dautom is a globally recognized leader in IT consulting services. With a steadfast commitment to innovation, excellence, and people-centric values, we empower organizations by strengthening their IT teams with top-tier talent.

Our greatest strength lies in our skilled IT professionals. We have built a workplace culture founded on trust, respect, continuous learning, and career growth. As an employer of choice, we take pride in fostering a collaborative and supportive environment where employees thrive.

Explore what sets us apart and be part of a company shaping the future of technology and talent.