- Provide L1/L2 - Production Support for EDMS application - 7+ yrs experienced Production support lead/engg - Should have thorough knowledge and work experience in Weblogic Webserver and Oracle database - Should have strong knowledge on Java code and Unix/Linux commands - Should have managed complex production support functions and be willing to support during off business hours if needed - Excellent in attitude and English communication - Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc and be able to make status reports as required - Provide excellent reporting and communication on the Production Support and Project status - Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team. - Provide periodic and ad-hoc reports as requested and agreed - Liaise with users and Tech Teams for data related information exchange for processing - Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)
