Mortgage Sales Manager

Company Description Contact is a leading specialized consumer financing company in Egypt, established in 2001 as an independent, management and employee-led initiative. Backed by its parent company Sarwa Capital, a prominent structured finance investment firm, Contact has grown through diverse equity financing from banks, private equity firms, and individual investors. The company operates through 11 locations nationwide and a network of over 1,500 points of sale, serving car dealers, consumer durables merchants, and sporting clubs. Contact follows a collaborative business model, working closely with partners to deliver high-quality, efficient financing solutions and seamless customer experiences. With more than 650 employees, low turnover, and strong emphasis on developing human capital, Contact offers growth opportunities for motivated professionals seeking long-term careers.
Role Description This is a full-time hybrid role for a Mortgage Sales Manager, based in Cairo, Egypt with some flexibility for work from home. The Mortgage Sales Manager will lead and develop a high-performing mortgage sales team, set sales targets, and monitor performance against objectives. Daily responsibilities include managing pipelines of mortgage applications, coordinating with underwriting and operations, and ensuring timely, accurate processing of customer requests. The role involves designing and executing mortgage marketing initiatives, building relationships with real estate agents and referral partners, and identifying new business opportunities. The Mortgage Sales Manager will also coach team members, uphold regulatory and company compliance standards, and ensure a consistently positive customer experience throughout the mortgage lifecycle.
Qualifications

• Strong knowledge of the mortgage industry and practical experience in mortgage lending.
• Solid background in finance, with the ability to interpret financial data and assess creditworthiness.
• Experience in mortgage marketing, including developing and implementing sales and promotional strategies.
• Demonstrated excellence in customer service, with a focus on building trust and long-term client relationships.
• Proven people management and leadership skills, including coaching, performance management, and team development.
• Effective communication and negotiation abilities, with strong presentation and interpersonal skills.
• Track record of meeting or exceeding sales targets in a financial services or mortgage environment.
• Bachelor's degree in Business, Finance, Economics, or a related field; postgraduate qualifications are an advantage.
• Familiarity with local Egyptian mortgage regulations and lending practices is highly beneficial.
• Proficiency in relevant CRM and sales tracking tools, with strong organizational and analytical skills.