Job Description
- Achieve the pre-defined and agreed Minimum Performance Standards.
- Achieve all required Key Performance Indicators (KPIs).
- Achieve monthly sales targets across assigned products and services (e.g., deposits, loans, cross-sell).
- Drive client acquisition and portfolio growth by successful fulfilment of new customers and deepening existing relationships.
- Ensure high customer satisfaction by providing responsive service and converting service interactions into sales opportunities.
- Maintain good customer service.
- Being mobile in order to meet customers at their premises location to secure the required business.
- Handles contacts with customers in a polite and professional way, and has the ability to resolve customer's issues at first contact where possible.
- Generates customer loyalty through strong knowledge of business banking products and services.
- Owns and resolves issues and understands how and when to escalate.
- Provides excellent customer service where possible, be able to own customer complex complaints by keeping up to date on training and internal communications.
- Manage daily activity and ensure all leads received are fulfilled to the highest standards as set out by the team leaders.
- Call customers within the agreed SLA and achieve expectation of both customers and business.
- Attend monthly, weekly, daily meetings with direct managers and commit to the assigned targets.
- Support and coach new staff to make easier their assimilation in the MB family.
- Ensure perfection in documentation fulfilment and policy adherence.
- Adhere to the banks behavioural and compliance guidelines.
- Adhere carefully to the compliance programs, procedures & bank policies.Adhere carefully to the compliance programs, procedures & bank policies.
