Network Administrator

To own the network, server and endpoint infrastructure and to deliver end-user support across the business — keeping systems available and secure, and ensuring users receive prompt, reliable assistance.

Responsibilities

• Provide first and second-line support to all users — logging, triage, resolution and closure within agreed service levels
• Administer and maintain the LAN, switching and wireless network, including performance and coverage
• Operate and maintain firewalls, remote access and VPN services under approved change control
• Administer Windows servers — monitoring, patching, updates, capacity and routine housekeeping
• Monitor backups and carry out scheduled restore testing with documented evidence
• Administer Microsoft 365 — users, groups, licenses, Exchange, Teams and SharePoint
• Execute joiner, mover and leaver processes, access provisioning and revocation, and access-review evidence
• Support endpoints and peripherals — laptops, desktops, printers, scanners, mobile and handheld devices, and meeting-room equipment
• Maintain the IT asset and license register, inventory and procurement records
• Maintain patch compliance, endpoint protection and credential hygiene
• Maintain network documentation, including structured cabling and configuration records
• Participate in an out-of-hours support roster

Qualifications

• 2 to 3 years in network and infrastructure administration with hands-on end-user support
• CCNA or equivalent, with practical switching and wireless experience (Cisco, Aruba or equivalent)
• Enterprise firewall administration (Fortinet or equivalent), including VPN and remote access
• LAN and WAN troubleshooting, with working knowledge of TCP/IP, DNS and DHCP
• Windows Server and Active Directory — users, groups, Group Policy and permissions
• Microsoft 365 administration — Exchange, Teams, SharePoint and licensing
• Backup operations and documented restore testing
• Patch management and endpoint protection administration
• Strong service orientation, patience with non-technical users, and disciplined documentation
• Willingness to participate in an out-of-hours support roster
• Strong spoken and written English