Network Engineer

Primary Job Functions: The role includes the following activities

. Operational support on managed devices

. Ensure quality delivery within defined service levels and maintain stability of the environment

. On-call support for Severity 1 incidents

. Change, Incident and Problem Management

. Provide reporting requirements as per contractual obligations

. Documentation and business controls with the devices undermanagement

. Participate and lead in incident resolution

Responsibilities

. Router/Switch/Firewall services implementation, operational support, implementation and problem determination

. Accurately record/update incident/problem management systems on network alerts, faults and assigned tickets.

. Liaise with other technical areas internally where necessary to ensure customer reported problems are resolved to the customer satisfaction

. High awareness of individual customer service levels when dealing with problems.

. Interact with internal clients to ensure they are alerted on severity 1 and 2 problems

. Callout services to third parties as required - Telco& hardware vendors etc.

. Develop, implement, maintain processes and procedures as required for the Network & Security Operations Group

. Participate in projects that require instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes.

. Be able to identify key issues, priorities and focusing on these to deliver required results with minimal direction and supervision

Required Skills:

. At least at CCNA level for Cisco, Arista, Palo Alto, Fortinet

. Strong understanding of Ethernet, WAN/LAN (IPv4/v6),TCP/IP routing, Network packet analysis tools use and configuration.

. Vendor and third party supplier liaison skills.

. Problem and Change management skills.

. Demonstrated ability to work under pressure. Ability to handle multiple tasks and work well under pressure to meet deadlines .Involvement in the implementation, improvement, maintenance of an operational network

. Solid experience in problem analysis and resolution of network problems. Proven ability to function in a self-directed environment.

. Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

. Must be able to work under general supervision