Syntys is a leading data center provider specializing in the design, construction, and management of data centers, catering to hyperscalers, AI infrastructure, and colocation wholesale providers across the MENA region. With a presence in more countries than any other provider in the region, Syntys is committed to delivering scalable, secure, and efficient digital infrastructure solutions. Our offerings include colocation and built-to-suit facilities, meticulously tailored to meet the growing demands of the industry. In this capacity, Syntys plays a pivotal role in supporting the region's economic growth by fostering innovation and attracting investment in the digital economy.
The Network Operations Center Engineer is responsible to monitor all Syntys data center infrastructure systems 24/7. Detect, log, and respond to alarms and incidents. Escalate issues per defined procedures. Ensure continuous visibility of site health and availability.
ROLE ACCOUNTABILITIES
- Monitor BMS, EPMS, DCIM, CCTV, and access control systems continuously
- Respond to all alarms within defined SLAs - acknowledge, assess, and action
- Log all incidents accurately in ServiceNow with correct classification and priority
- Escalate incidents per escalation matrix - Site Engineers, Site Leads, or Management
- Perform hourly system health checks and document status
- Monitor environmental parameters - temperature, humidity, power across all sites
- Track open incidents and follow up on resolution progress
- Communicate with site teams and customers as directed during incidents
- Generate daily NOC reports - incidents, alarms, system status
- Conduct shift handover with comprehensive briefing to incoming team
- Maintain NOC logs and documentation
- Support remote hands requests as coordinated by Site teams
EXPERIENCE AND QUALIFICATIONS
- Diploma or Bachelor's in IT, Engineering, or related field
- 1-3 years experience in NOC, monitoring, or technical support role
- Understanding of data center infrastructure - power, cooling, BMS basics
- Experience with monitoring tools and ticketing systems
- Strong attention to detail and ability to work under pressure
- Good communication skills - written and verbal
- Ability to work rotating shifts including nights, weekends, and holidays
