Network Operations Center (NOC) Lead

This position is on-site based in Damascus Governorate, Syria.

Position Objective:

Define and govern the NOC operating model, ensuring all front-office monitoring and L1 support functions across the fiber network, Core, IT (ITOC), and IXP domains are fully designed, staffed, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP NOC function.

Job Description & Responsibilities:

• Define the NOC operating model —structure, monitoring scope, support processes, shift model, and escalation matrix.
• Define monitoring requirements — latency, jitter, packet loss, and availability thresholds triggering alarms, auto-tickets, and escalation.
• Define fault management framework — alarm handling / correlation, fault classification, prioritization, ticket creation, TAC escalation, threshold requirements across all monitored domains.
• Define the NOC interface to the change management process — planned maintenance visibility, change freeze enforcement, and network change impact monitoring.
• Define NOC tooling requirements including OSS, NMS, EMS, monitoring platforms, and real-time dashboard specifications.
• Define the interface model between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
• Define NOC procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
• Define NOC KPIs, SLA requirements, and performance reporting framework.
• Define staffing levels, skills requirements, and training framework for NOC operators across all domains.
• Govern NOC readiness validation — oversee simulations, dry runs, and acceptance criteria sign-off.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end NOC readiness for Day-1 launch.
• Define the IXP operating model — route server management procedures, peering policy governance, BGP fault handling, and member onboarding interface with the NOC.

Qualifications & Experience:

• Bachelor's degree in electrical engineering, or a related discipline.
• Minimum 10 years in telecommunications network operations, with significant NOC leadership experience.
• Strong experience designing or leading a NOC function in a carrier or wholesale infrastructure environment.
• Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
• Greenfield or build-to-operate program experience is preferred.
• Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
• Experience with IXP operations including route server management, BGP monitoring, and peering policy governance.
• Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.