Network Operations Engineer

Key Responsibilities

Service and Network Operations

• Monitor and maintain the availability, performance, and health of network, systems, voice, cloud, and managed service platforms.

• Perform proactive monitoring, incident detection, fault isolation, service restoration, and operational troubleshooting.

• Ensure services meet defined Service Level Agreements (SLAs) and operational targets.

• Perform configuration, validation, and operational support of core network infrastructure and/or customer edge devices.

• Coordinate with local and international carriers, data centre providers, vendors, and partners for service delivery and fault resolution.

• Participate in 24×7 operational support through rotating shift and on-call duties

Incident, Problem & Change Management

• Own incidents from initial detection through restoration and closure.

• Perform root cause analysis for recurring operational issues.

• Participate in change implementation, validation, rollback planning, and post-change verification.

• Maintain accurate operational documentation, knowledge articles, and network records.

Customer Operations & Service Assurance

• Provide technical support for internal teams including Customer Service, Service Delivery, Project Management, and Field Operations.

• Act as technical escalation for operational issues affecting customer services.

• Validate new service activations and ensure successful customer onboarding.

• Support customer maintenance activities and planned service migrations.

Monitoring, Observability & Reporting

• Operate and maintain monitoring, alerting, logging, and observability platforms.

• Analyse operational events, alarms, logs, and performance metrics to identify service degradation before customer impact.

• Produce operational reports covering incidents, availability, utilization, service trends, and capacity planning.

• Continuously improve monitoring coverage, alert quality, and operational dashboards.

Automation & Continuous Improvement

• Develop and maintain scripts to automate repetitive operational tasks, health checks, reporting, and service validation.

• Utilize Python, PowerShell, Bash, or similar scripting languages to improve operational efficiency.

• Identify opportunities to simplify operational workflows through automation and standardization.

We think you'll fit in great with us if you:

• Strong analytical and troubleshooting skills.

• Able to remain calm and make sound technical decisions during major incidents.

• Customer-focused with strong communication and stakeholder management skills.

• Demonstrates ownership and accountability for operational outcomes.

• Passionate about continuous improvement and operational automation.

• Willing to learn new technologies across networking, systems, cloud, and automation.

Technical Competencies

• Networking: TCP/IP, IPv4 / IPv6, OSPF, MPLS, VLAN, VPN, DNS, DHCP, NAT

• Infrastructure: Linux administration, Virtualization technologies, Storage fundamentals

• Monitoring & Observability: Grafana, Prometheus, Zabbix, Graylog, ELK / OpenSearch

• Automation: Python, PowerShell, Bash, REST APIs

• Network Platforms: Nokia, Juniper, Huawei