Job Description
Job Summary:
Responsible for overseeing the nightly operations of the hotel, ensuring accuracy in financial transactions, and providing exceptional customer service to guests during the night shift.
Job Responsibility
- Conducting the nightly audit to reconcile all daily transactions, including room charges, food and beverage sales, and other applicable fees.
- Handling guest check-ins and check-outs during the night shift, including resolving any guest inquiries or issues.
- Monitoring the hotel premises for security purposes and addressing any safety concerns that may arise.
- Assisting with administrative tasks such as updating reservations, preparing reports, and coordinating with other hotel departments.
- Providing exceptional customer service to guests by addressing their needs and inquiries promptly and professionally.
Skills
- Attention to detail
- Strong mathematical and analytical skills
- Ability to work independently
- Excellent communication skills
- Proficiency in using hotel management software - PMS OPERA SYSTEM
- Customer service orientation
- Organizational skills
- Time management abilities
- Problem-solving skills
- Knowledge of basic accounting principles
