Night Manager - Front Office - Jumeirah Marsa Al Arab Residences

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82 -berth superyacht marina, a state -of-the -art spa and fitness centre and a wide range of curated dining experiences. With its avant -garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave -shaped Jumeirah Beach Hotel and the iconic sail -inspired Jumeirah Burj Al Arab.

About the Job

The main duties and responsibilities of this role include:

• Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.
• Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.
• Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.
• Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.
• Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.
• Conduct appraisals and Bi-Yearly Feedback Sessions as allocated by the Director of Rooms, ensuring continuous staff development and performance improvement.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Extensive experience in similar role in a 5-star hotel.
• Bachelor's Degree of Hospitality or relevant field from an accredited and renowned University
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)