Night Manager - Front Office - Madinat Jumeirah Resort

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah Resort:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids clubs and some of the region's most versatile event and conference spaces.

About the Job:

An exciting opportunity has arisen for a Night Manager - Front Office tojoin Madinat Jumeirah Resort from September 2026 onwards.

The main duties and responsibilities of this role include:

• Be fully aware of and able to handle emergency procedures as defined in the Emergency Evacuation Operations Plan.
• Mediate with the Night Auditor to balance the day's revenues, ensure accurate entry of rate codes, discounts, and other financial details in Opera, and print necessary back-up reports before the system closes for the day.
• Handle visitors professionally during the night shift in coordination with security, ensuring the privacy and security of all guests.
• Record major incidents and important information in the Duty Manager's logbook and ensure the timely and correct completion of the CID report.
• Handle booking out guests in case of overbooking and arrange emergency visas for guests when necessary.
• Conduct appraisals and Bi-Yearly Feedback Sessions as allocated by the Director of Rooms, ensuring continuous staff development and performance improvement.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 5 – 8 years of experience in similar role in a 5-star hotel.
• Bachelor's Degree of Hospitality or relevant field from an accredited and renowned University
• Strong knowledge of Microsoft Office products and Opera (Cloud).
• Experience working in a multi-cultural environment.
• Confident in successfully handling complaints of various severity.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for career with one of the most luxurious brands in the hospitality industry.