Night Supervisor

A Night Supervisor supervises night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out.
What will I be doing
As Night Supervisor, you will supervise night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas
• Represent the Night Manager, when absent
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints managed, recorded and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for
Night Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience supervisory experience
• Knowledge of the hospitality industry
• High level of IT Proficiency