NOC Engineer - Nokia RAN & Satellite operation

Job Title - NOC Engineer - Nokia RAN & Satellite operation

Location - Jeddah KSA

Duration - 12+ months

Role Definition

Provide 24x7 monitoring, identify incidents quickly, perform initial troubleshooting, communicate effectively, and escalate issues when required.

Daily Duties

Network Monitoring

Monitor all Wireless & NTN network elements.

Monitor alarms across RAN, Transport, Core, & Satellite infrastructure.

Continuously monitor:

KPI Dashboard

Alarm Dashboard

Network Health Dashboard

Service Availability

OSS/CNC Platforms

Alarm Management

Acknowledge alarms immediately.

Validate alarm legitimacy.

Suppress duplicate alarms.

Create incidents for validated alarms.

Incident Management

Open incident tickets.

Assign correct priority/severity.

Document troubleshooting performed.

Maintain accurate ticket updates.

Ensure SLA compliance.

Initial Troubleshooting

Verify device reachability.

Escalation

Escalate according to the escalation matrix.

Notify Tier 2.

Notify vendors when required.

Notify field operations as necessary.

Escalate major outages immediately.

Communications

Send outage notifications.

Update management bridge.

Participate in bridge calls.

Update internal chat channels.

Provide shift updates.

Change Monitoring

Monitor maintenance windows.

Validate change success.

Perform post-change health checks.

Identify rollback conditions.

Documentation

Update incident notes.

Maintain shift logs / handover template.

Record recurring alarms.

Document known issues.

Establish DCAP user credentials.