Job Title: Nursing Director – IVF
Job Family: Nursing
Function / Department: Nursing Administration
Reporting Relationships
- Direct Reporting: Corporate Director Continuum of Care Business
- Dotted Reporting: Nursing Executive
Direct Reports
- Unit Managers
- Head Nurses
- Infection Control Officers
- Quality Officer
- IVF Coordinators
Essential Minimum Experience
- At least 5 years nursing management experience as a Unit Manager, or Deputy Nursing Director in an IVF Centre.
- Minimum of 5 years clinical experience in IVF.
Desired Experience
- Senior Leadership Position and Quality in IVF Centre.
Essential Education
- Bachelor's degree in nursing from an accredited institution.
Desired Education
- Master's and/or Specialized degree in nursing or other related field e.g. Healthcare Management, IVF.
Required Professional Registration
- Licensed or eligible for licensing as a registered nurse with the relevant Healthcare Authority.
Direct Collaboration: Internal
- All staff
- Nursing Directors from different facilities
- Corporate office
Direct Collaboration: External
- Suppliers
- External clinical committees
- Patients
- Independent physicians and contractors
- Regulators
- Auditors
MAIN PURPOSE OF THE JOB
To lead and manage nursing and services across three regions and work collaboratively with all stakeholders to ensure the continuous improvement and maintenance of quality care in accordance with regulatory standards.
To ensure clinical operational efficiency and effectiveness as a strategic imperative.
KEY RESPONSIBILITY AREAS
- To provide strong leadership to the team
- To actively drive, ensure compliance to and support a culture of quality care
- To develop, implement and monitor the nursing strategic plan to ensure that clinical and operational goals are met
- To actively manage and facilitate patient safety and other risk processes and practices
- Effective workforce planning and resource management to ensure a balance is achieved between clinical quality care and operational efficiency
- Build and maintain sustainable and productive relationships to ensure a high level of patient experience/satisfaction and integrated patient care
- To support and contribute to a learning environment that builds employee competence by actively supervising, mentoring and coaching learners and nursing employees
Required Job Skills And Knowledge
Nursing and Allied Health functional knowledge in IVF
- Proficiency: Advanced
- Importance: Essential
Project Management Principles And Experience
- Proficiency: Intermediate
- Importance: Desired
Analysing and interpreting data related to quality improvement in clinical care and the overall functioning of the facility
- Proficiency: Advanced
- Importance: Essential
Skilled in the application of policies, procedures, requirements, and regulations related to the management and administration of the nursing and allied health function in hospitals
- Proficiency: Advanced
- Importance: Essential
Ability to apply financial controls within the clinical function of the hospital, including compiling, monitoring a budget, and managing expenses
- Proficiency: Intermediate
- Importance: Essential
Quality improvement processes and the ability to maintain and improve quality standards and ensure that accreditation standards are met
- Proficiency: Advanced
- Importance: Essential
Knowledge of relevant legislation within the healthcare industry
- Proficiency: Advanced
- Importance: Essential
Knowledge of Disaster Management processes
- Proficiency: Intermediate
- Importance: Essential
Demonstrate knowledge and understanding of medical-legal processes
- Proficiency: Basic
- Importance: Essential
Business acumen
- Proficiency: Intermediate
- Importance: Desired
Demonstrate the ability to assist with nursing and allied health policy development
- Proficiency: Basic
- Importance: Essential
Demonstrate an understanding and application of relevant HR policies and procedures
- Proficiency: Intermediate
- Importance: Essential
Computer proficiency in MS Office
- Proficiency: Intermediate
- Importance: Essential
Demonstrate fluency in English (verbal and written)
- Proficiency: Advanced
- Importance: Essential
Demonstrate proficiency in navigating in the Electronic Medical Record (Bayanaty)
- Proficiency: Intermediate
- Importance: Essential
Demonstrated competence in working autonomously
- Proficiency: Advanced
- Importance: Desired
Client service principles
- Proficiency: Advanced
- Importance: Essential
Staff engagement
- Proficiency: Advanced
- Importance: Essential
Proficiency Levels: Basic / Intermediate / Advanced
Importance: Essential / Desired
KEY RESPONSIBILITY 1: To provide strong leadership to the team
Key Performance Actions
- To create and continuously maintain an enabling environment where people can develop, learn, and grow – ensure a culture of quality care is established.
- Employee engagement Index
- Recognition initiatives
- Succession planning
- Developing and implementing initiatives to prevent workplace violence and bullying and enhance staff well being.
- Ethics hotline feedback
- Exit interview feedback
- Employee engagement feedback and action plans
- To ensure that performance development plans are in place for the team.
- Job profiles and performance development plans in place
- Conduct bi-annual performance conversations that is documented.
- Discussions and agreements documented
- Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
- Succession planning
- Talent development plans
- Active participation in operational talent review committee meetings
- Ensure that a skills plan is developed for the business units and monitored to ensure continuous professional development.
- Workplace skills plan
- Workforce analysis plan (data provided by HR)
- Contingency planning (support across business units)
- Oversee the quality of onboarding for new employees; new employees are orientated, and probation periods are signed off.
- Orientation attendance records
- Probation signs off
- Preceptorship
- Signed Job profile available
- Maintain professional conduct and discipline within the team.
- Company Code of business conduct and ethics, and Disciplinary Code followed
- Work closely with the recruitment team to recruit and select competent employees.
- Competent employees in the right positions at the right time
- Monitor time to fill vacancies and escalate concerns
KEY RESPONSIBILITY 2: To actively drive, ensure compliance to and support a culture of quality care
Key Performance Actions
- Actively drive and facilitate quality care initiatives in a multidisciplinary manner.
- Relevant care initiatives are successfully implemented
- KPI's in place and action plans available
- QIP's designed and approved
- Information cascaded to all relevant stakeholders
- Monitor regulatory KPI and implement action plans
- Provide expert advice and support with regards to the standardisation and development of policies and procedures.
- Policies and procedures are reviewed and suggested changes are escalated
- Implement and monitor the compliance of policies and quality standards.
- Compliance failures e.g. Audits, complaints, events, incidents
- Accreditation and regulatory standards met
- Performance indicators are continuously managed.
- Report on variances and clinical outcomes
- Action plans
- Comprehensive care rounds executed.
- Individual nursing care regimes are implemented
- Validate clinical outcomes
KEY RESPONSIBILITY 3: To develop, implement and monitor the nursing strategic plan to ensure that clinical and operational goals are met
Key Performance Actions
- To participate in developing and aligning the nursing strategy with the clinical and operational goals of MCME.
- Nursing strategy developed and monitored
- Operational goals developed and monitored to support strategy
- Review relevance of strategy and amend if needed
- Effectively communicate the strategy and the objectives to ensure that all parties understand the vision and values of the organisation.
- Employee engagement index
- Patient experience index
- Provide feedback on achievements and aspects of concern.
- Strategy and goal tracker report
KEY RESPONSIBILITY 4: To actively manage and facilitate patient safety and other risk processes and practices
Key Performance Actions
- Provide guidance and support to the infection and prevention control (IPC) programme.
- IPC meeting attendance
- Programme evaluated and actioned
- Ensure that accurate clinical data is documented.
- Data validation completed
- Audit results reviewed and action plans initiated accordingly
- All clinical and non-clinical risks are identified and managed to prevent recurrence.
- Risk register updated and managed
- Risk information cascaded to all stakeholders
- Event reports evaluated and ensure action plans compiled and followed
- Risk mitigation plans available
- Ensure that employees are competent in managing risks.
- Training interventions monitored
- Reduction in risks and events
KEY RESPONSIBILITY 5: Effective workforce planning and resource management to ensure a balance is achieved between clinical quality care and operational efficiency
Key Performance Actions
- To compile and manage a nursing workforce plan.
- Positions motivated and approved
- Productivity dashboard
- Ensure optimal staffing and appropriate expertise is in line with patient classification (acuity and weighting).
- Efficient daily operational staffing
- Productivity dashboard
- Manage stock effectively.
- Stock levels (right stock at the right time)
- Quality of stock evaluated and reported where needed
- Variance in stock quality and quantity
- Activity based costing (e.g. cost per bed day)
- Capital resource needs are identified and motivated based on cost and value add to quality care and patient safety.
- Ensure that capital and other assets are properly utilised and maintained.
- Utilisation Index
- Event reports
- Provide guidance and support to other functions in the optimal management of costs.
KEY RESPONSIBILITY 6: Build and maintain sustainable and productive relationships to ensure a high level of patient experience/satisfaction and integrated patient care
Key Performance Actions
- Regular productive meeting with the multidisciplinary teams and nursing committees to ensure that objectives are met.
- Meetings attended and facilitated when needed
- External patient satisfaction meets company norms.
- Patient Experience Index
- Feedback on complaints
- Successful implementation of patient experience initiatives
- Foster strong relationships/partnerships with the doctors to enhance the delivery of excellent healthcare.
- Participation in internal and external forums to actively drive the nursing agenda.
- Peer forums progress
- Standardized competency frameworks, Orientation manuals with addendums, and documentation guides in place
KEY RESPONSIBILITY 7: To support and contribute to a learning environment that builds employee competence by actively supervising, mentoring and coaching learners and nursing employees
Key Performance Actions
- Annual competencies.
- Completion of annual competency assessments and mandatory training requirements
- CME requirements are achieved.
- Attainment of minimum number of CMEs as defined by regulator
- Drive own performance goals.
- Personal development plans completed by due date
- Training records maintained
- Competency assessments completed within timeframe
- Facilitation of nursing student learning.
- Number of clinical placements accommodated for nursing students
- Support enrolment of nursing staff in fundamentals courses.
- Number of successfully completed fundamentals students
- Create and support a culture of continuous learning.
- Learning needs analysis completed
- Number of research activities
- Number of conference presentations and journal article submissions
- Drive implementation of learning strategies based on the focused learning needs identified.
- Updated competency frameworks
- Number of unit-based trainings provided, with attendance records
Required Competencies
Manage and Lead People
Definition: Guides, engages, motivates, and develops people to action the purpose of the organisation.
- Aligns day-to-day operational decisions within department/business unit to Company's values (value-based decision-making).
- Effectively communicates and provides direction to direct reports by ensuring individual/team key performance areas (KPAs) are aligned with departmental/business unit's goals.
- Ensures continuous development of all individuals in the department/business unit through performance coaching and formal/informal learning opportunities.
- Creates and promotes an environment in which contributions and achievements are formally and informally acknowledged and recognised.
- Creates and fosters an inclusive environment within the department/business unit by encouraging a participative approach and being open to different viewpoints.
- Initiates difficult conversations and confronts sensitive issues in a constructive manner; manages conflict in a purposeful manner.
- Motivates others to consistently deliver on the performance indicators of the department/business unit aligned to the organisational goals.
Drive Client Service Excellence
Definition: Takes accountability and ownership for consistently delivering a client experience that aligns with the value proposition of the organisation.
- Proactively identifies and has a clear understanding of the evolving needs of clients within the department/business unit.
- Ensures the department/business unit consistently delivers up-to-date expertise through continuous improvement, development, and knowledge sharing.
- Identifies trends in client complaints and addresses these in a holistic manner.
- Ensures that mechanisms and systems are in place and utilised to inform and involve clients in decisions that affect them.
- Identifies and implements business unit/departmental initiatives that continuously improve the client experience.
Planning and Organising
Definition: Efficiently and effectively plans a course of action timeously, and organises resources to meet and exceed business objectives.
- Develops, prioritises, aligns, and implements medium-term to long-term plans for department/business unit in line with strategic objectives.
- Allocates responsibilities and ensures resources are available to execute departmental/business unit goals and objectives.
- Realigns plans to meet the changing needs of the department/business unit.
- Consistently monitors plans against quality standards and performance indicators, and reports on progress against key departmental/business unit objectives.
Build Collaborative Relationships
Definition: Identifies opportunities and takes action to build and sustain collaborative and diverse relationships and networks between own area and other functions to help achieve business objectives.
- Proactively identifies, builds, and maintains collaborative working relationships within and outside department/business unit.
- Applies conflict management tools to enable parties to collaborate.
- Actively seeks and creates opportunities to explore and integrate diverse viewpoints.
- Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
- Connects and links key information, and shares it with relevant parties within and outside the department/business units.
- Identifies and utilises business networks within and outside department/business unit boundaries.
Handle Difficult Situations and Conflict
Definition: Interacts with others in a tactful and effective manner when faced with a sensitive or difficult situation or conflict to preserve a productive working relationship.
- Identifies and responds effectively and tactfully in a sensitive or difficult situation.
- Applies conflict management skills to help parties identify mutually agreed solutions.
- Identifies and reacts appropriately to non-verbal cues.
Judgement and Decision Making
Definition: Makes timely and sound decisions based on the ability to critically evaluate relevant and new information.
- Identifies key business unit/departmental decisions that need to be taken based on relevant and sufficient information.
- Clarifies and assesses information to uncover and challenge assumptions, gaps, and errors in understanding.
- Effectively integrates new information; explores and realigns options and decisions.
