Office Assistant Supervisor

Job Purpose:

To act as the primary point of contact for all management for all Tea & Coffee Assistant (TCA)related services, ensuring smooth daily operations, staff discipline, adherence to service standards, prompt reporting, and continuous training.

Key Accountabilities:

Operational Supervision

Oversee daily deployment and attendance of 28 Tea & Coffee Assistants.

Ensure all service stations are manned and conduct routine spot-checks.

Manage replacements, absenteeism, and break schedules.

Client Relationship & First-Line Support

Act as first point of contact for management.

Attend coordination meetings and resolve service issues promptly.

Training & Development

Conduct Weekly training sessions on service etiquette, beverage standards, hygiene, grooming, and communication.

Maintain competency and attendance logs.

Reporting & Administration

Prepare daily deployment reports, incident logs

Maintain, checklists, and staff records.

Quality Control & Service Standards

Conduct hygiene and quality inspections and implement corrective actions.

Staff Management

Induct new joiners, monitor grooming, punctuality, and performance.

Recommend replacements for underperforming staff.