Job Summary
The Office Manager will assist the General Manager in leading and managing the Front Desk team while upholding Aqua-Tots Swim Schools Core Values and brand standards. Our mission is to provide consistent, high-quality swimming lessons that follow the Aqua-Tots Curriculum Standards, along with excellent customer service in a safe and welcoming environment.
Position Type
- Full-time position
- 5 working days per week (schedule may vary based on the season)
- Working hours: 1:00 PM 9:00 PM
Key Responsibilities
Lead & Manage the Front Desk Team
- Hire, onboard, train, and schedule Front Desk staff while ensuring full coverage.
- Coach, mentor, and review performance while providing timely feedback.
- Build a collaborative team environment and promote the Aqua-Tots culture.
- Assist in planning and hosting monthly in-service meetings.
Drive Customer Experience & Sales
- Create a welcoming and engaging Aqua-Tots experience.
- Educate families about the swim journey and sell swim lesson packages.
- Resolve customer issues in coordination with the General Manager.
Lead Management & Technology Systems
- Manage the Front Desk staff in tracking and converting leads.
- Ensure accuracy and cleanliness of Pike13 profiles and customer plans.
- Maintain excellent customer experience with all technology platforms.
Uphold Safety, Facility & Inventory Standards
- Ensure the school's safety and maintain brand-standard appearance inside and outside the facility.
- Manage inventories for customers, staff, and facility needs.
Reporting & Goal Execution
- Implement and achieve sales goals.
- Own and monitor school revenue targets.
- Analyze and present reports to support management decisions.
Minimum Qualifications
- High School Diploma or equivalent.
- Minimum of one year of experience in sales, customer service, or a leadership role.
