Office Manager

Company Description

Penguin London is a bespoke travel company that sources hotels, charters and commercial flights, chauffeurs, rental cars and more, for our exceptional clients in the film, TV, sport, and corporate industries, worldwide.

The Role

- Working within a small team to deliver a high level of service, making individual and group travel

bookings for our clients including flight, charter flights, accommodation and ground transportation.

- Manage our small team to oversee consistently high levels of service, ensure quality of work remains efficient and that our client relationships are maintained with any queries resolved promptly & professionally.

- Hold regular one-to-one & team meetings as well as reporting back to directors on a daily basis.

- Communication and support with clients to ensure they receive first-class, consistent service.

- You will be part of a young, dynamic team in a family run business.

- Working with high profile clients in the film, TV and sport industries, you will be handling dynamic and fluid travel schedules for our clients and will work with suppliers to ensure their demands are met.

Requirements

- A good understanding of English language and great care for constructing well written emails and

messages to clients.

- Willing to make phone calls with suppliers and clients globally to build relationships and represent the Penguin London brand.

- Available & willing to answer any urgent emails or messages outside of working hours.

- Previous experience in managing a team and company workflow, including conducting meetings and providing constructive feedback to staff professionally to support growth.

- Previous experience in travel planning, as well as experience in travelling yourself and therefore a good understanding of what our clients require.

- Competent with Microsoft Office products such as Word, Excel and PowerPoint.

- Able to commute to our office in Sports City, Dubai.

- A desire to work closely with a tight-knit team to support your colleagues and ensure that collectively we deliver the high levels of service which our clients expect.

Hours, Location & Compensation

- Office based (Sports City, Dubai).

- Flexible working hours (8 hours per day, in the office).

- Starting monthly salary: AED 20,000, 20% commission on new clients & annual bonus scheme.

- 2 days per month annual leave in year 1 (after probation).

- 30 days annual leave after year 1.

- Parking permit and medical cover.

- Apple laptop and mobile phone line.