Office Manager

About Smiley

The Smiley Company is a globally renowned, award-winning licensor working with leading licensees and premier retail partners to bring our family of brands to life. Our presence spans fashion, home, entertainment, lifestyle and consumer goods. For over 50 years, Smiley has spread optimism and creativity through innovative, iconic products that remind people of the power of a smile. We are a dynamic team with a passion for creativity and storytelling, and we celebrate diversity in an inclusive, learning-focused environment.

Purpose of the Role

This is a varied and highly trusted role responsible for the smooth day-to-day running of the Smiley office, providing daily contract and legal administration support and delivering discreet personal support to the Loufrani family in Dubai.

This is a broad coordination role reporting into our Contracts Counsel working across routine commercial contracts while managing practical office and executive-support responsibilities.

The role requires exceptional organisation, sound judgement, flexibility and complete confidentiality. Strong English & Mandarin Chinese is essential to support communication and invoice administration for the China entity.

Key responsibilities

Office management and administration

• Manage the smooth day-to-day running of the Dubai office.
• Coordinate suppliers, facilities, equipment, office services and general administration.
• Maintain organised records, filing systems and internal documentation.
• Arrange meetings, travel, couriers and other operational requirements.
• Act as a reliable point of contact for internal teams and external service providers.

Contract and legal support

• Prepare, review and administer routine contracts using approved templates.
• Coordinate signatures, approvals, renewals and contract filing.
• Maintain contract trackers and ensure relevant deadlines are followed up.
• Liaise with internal stakeholders and external legal advisers when required.
• Escalate substantive legal issues appropriately rather than providing legal advice.

Executive and personal support

• Provide trusted administrative and practical support to the Loufrani family in Dubai.
• Assist with appointments, travel, household administration and other personal matters as required.
• Handle confidential information with exceptional discretion and professionalism.

Skills and experience

• Previous experience in office management, business administration, executive assistance, contract administration or a similar coordination role.
• Comfortable preparing and working with routine commercial contracts and legal documents.
• Strong organisational skills and the ability to manage varied priorities independently.
• Excellent attention to detail and a consistent approach to follow-up.
• Strong written and spoken English.
• Confident using Microsoft Office or Google Workspace and electronic filing and document-management systems.
• High levels of discretion, judgment and trustworthiness.